Transaction Banking Counsellor null

About Kotak Mahindra Bank

Kotak Mahindra Bank offers banking products and financial services for corporate and retail customers in the areas of personal finance, investment banking, life insurance, and wealth management. It is India's third-largest private sector bank by assets and by market capitalization as of November 2021.

Your role

Responsibilities:

• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Calling Credit card customers for various service and sales-related campaigns.
• Targets on conversions and cross-selling.
• Cross-selling of various bank products.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.

Training, development & rotations

Kotak Mahindra is an eminent banking and financial services group, offering a wide spectrum of services to cater varied needs of individuals as well as corporates. The bank provides several training programs in different sectors;

• The progress of learners was monitored automatically to determine gaps in performance and address them continually.
• The performance improvement program was organized to provide supervisor-level counseling for learners. 
• A periodic analysis was done to improve the rule sets and attain maximum business objectives.

Salary & benefits

The annual salary for this role can range from INR 2.5 Lakhs to INR 4.8 LPA. (Source: Ambition Box)

Benefits they offer:

• Medical expense coverage
• Health insurance
• Wellness Initiatives
• Employee Engagement
• Leadership Connect
• Rewards and Recognitions
• Women-friendly part-time work policy
• Sabbaticals, etc.

Work-life balance

They truly believe that happy people make better companies. The Kotak way of life involves initiatives to find balance, meaning, and success, both at work and outside of it. It has a good work-life balance with understanding cooperative teams. The bank provides alternate Saturdays off with flexible timing depending on the needs of the employees.

Culture & vibe

The right environment makes all the difference. At Kotak Bank, they take pride in having built a dynamic culture that brings out the best in you. Their culture is one of their biggest strengths. It's what sets them apart and attracts the best and the brightest in the industry. The bank’s core values are at the heart of its steady success and evolution as a company.

It’s not just their success that drives them. It’s the success of people as well on both the professional and personal fronts.

About you

Requirements:

• Willingness to learn and a flair for knowledge
• Attitude of continuous improvement
• Excellent communication skills – Written & Verbal
• Understanding of credit cards industry is an advantage
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Graduate
• Confident person
• Should be able to establish rapport quickly with peers, managers & customers
• Possess an upbeat, positive can-do attitude
• Great listening skills and strong communication abilities.
• Ambition, Energy, self-starter, Fun.
• Innovation and Learning.
• Integrity
• Team player: The candidate must be able to work effectively with all levels of the organization.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.