VRM - Branch Banking - Relationship Manager null

Your role

Responsibilities

• To exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.
• Differentiated training to make them universal phone banking officers – cross-training in cards, liabilities, and assets.
• This skill will also do sales with assigned customer based mapped to them.
• Measure of outcomes – NPS, Service Level, Service Quality and Sales.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by the Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

About you

Requirements

• Should be at least a graduate.
• No western line candidates are to be scheduled, kindly hunt profiles residing near Thane.
• Should not have an employment gap for more than a month.
• Should have at least completed a year in current org.
• Better soft skills – conversational skills and English versant scores 7+.
• Flexible to work on rotational week offs.

Benefits

As part of Kotak Mahindra, you will receive benefits such as:

• Wellness Initiatives: A number of initiatives to promote health and well-being, including a dedicated online wellness portal, vaccination camps, medical insurance, seminars and more.
• Employee Engagement: Festival celebrations and bashes, family-oriented programs, in-house sports tournaments, a well-stocked in-house library.
• Leadership Connect: Regular interactions between employees and leaders not only help you understand the company vision better but also provide valuable feedback and ideas.
• Rewards and Recognitions: A wide array of recognition programs ensures that no achievement goes unnoticed, while also giving tangible rewards to the best employees.

To know more, watch this video:

Training & development

Kotak Bank is committed to nurturing employees through extensive talent development and recognition initiatives. Their offerings include 360-degree assessments, individual development plans, talent review discussions, and over 350 functional and developmental programs. Flagship programs include sessions with top leadership for insight sharing, mid-management transition support, and informal coaching and mentoring to prepare employees for new challenges and opportunities.

Career progression

They emphasize building future leaders through talent development and recognition initiatives designed to maximize potential. Their flagship programs include sessions with top leaders for insights and guidance, and structured transitions from mid-management to ensure new leaders quickly adapt and excel in their roles. Kotak Bank nurtures a transparent and ethical environment where all employees are given equal opportunities to shine and grow.

How to apply

To apply for this role, click on the "Apply on employer site" button below. You will be led to a page where you can select the location you wish to apply, which navigates to the career page where the application can be submitted directly.

Sources

The following sources were used in researching this page:

• kotak.com/en/about-us/careers/working-at-kotak.html
• kotak.com/en/about-us/careers/building-capability.html
• kotak.com/en/about-us/careers/kotak-values.html
• youtube.com