Sales Support Specialist - Quote To Cash null

Why Work at Lenovo

Here at Lenovo, we believe in smarter technology for all, so we spend our time building a society that’s brighter and more inclusive.

And we go big. No, not big—huge.

We’re not just a Fortune 500 company, we’re one of Fortune’s Most Admired. We’re in 180 countries, working with 63,000 brilliant colleagues and counting. And we’re known for the world’s most complete portfolio of smart technology, from devices to software to infrastructure.

With our ingenuity, we help millions—not just the select few—experience our version of a smarter future.

The one thing that’s missing? Well… you...

Description and requirements

• Responsible for specific daily tasks & trouble raise & troubleshooting handling for consistent E2E SaaS operation process.
• improve operation process Prioritize Customer CX impacting by operation process. (Faster, smooth & simple, compliance)
• Maintain a Catalog of Software & cloud products.
• Strong effort to learn internal tools related to Software & cloud products be able to run through orders, able to explain to internal sales and external customers.
• Strong effort to learn products & billing structures.
• Daily handling for Order management.
• Daily handling for invoice-billing, refund/adjustment control, work with Sales to solve payment issues.
• Billing/Invoice issue handling identifies issues and leads to solving/fixing issues by working with the billing team.
• In-Direct onboarding registration work for new business partners.
• Follow DoA/governance for any price approve the related process, if needed work with related people (finance, billing, tax, Legal, sales team).
• Works closely within the operation/platform team to improve Platform and Operation processes related to SW & Cloud Business.
• Maintain/create/ Optimize operation materials of internal/external for smooth & easy understanding of the operation.
• Cover any operational work for other countries during team members are on holiday/OOF.
• Positive involvement in any SaaS operational work for improvement/issue solving.
• Team weekly report raise to team leaders.
• Adhoc work request from the team leader.

Key Performance Indicators / Success Metric

SW & Cloud Ecosystem Financial Metrics (APAC)

• Topline Direct business revenues
• Topline InDirect business revenues

Growth Performance Metrics – SW & Cloud

• Number of Net New Direct Customers
• Number of Net New Resellers for In-Direct

Operation & Reporting

• Half Yearly internal User Experience Survey
• Weekly report for team leader
• Number of Sales order loading for Direct/Indirect deals
• Number of fixed issues raised & solve
• Number of created documentation
• Number of Billing/Invoice management
• Reconciliation work
• Adhoc work.