Customer Service Executive null

About Lenskart

Lenskart's mission is to give India a vision. Lenskart's products range from prescription eyewear to branded contact lenses, and sunglasses, all equipped with the customers'​eye power.

Your role

Job description

• A Customer Service Executive will act as a liaison, provide product/service information, answer questions, and resolve any emerging problems that their customer accounts might face with accuracy and efficiency. 
• Interact with customers to address their concerns, answer their questions and assist them with their queries.
• This role is mainly focused to help customers with complaints and questions, give customers information about products and services, take orders, and processing returns.

Training & development

The willingness to learn is an essential condition to be employed by Lenskart. First and foremost, training is done on the job. Guiding and coaching are part of the responsibility of each manager and are crucial to making each one progress in his/her position. Formal training programs are generally purpose-oriented and designed to improve relevant skills and competencies. Therefore they are proposed in the framework of individual development programs and not as a reward.

Salary & benefits

The annual salary for the role of this company can range from INR 2.7 to INR 3.0 LPA (Source: Ambition Box). Below are the employee benefits at Lenskart

Perks being with Lenskart -

• Respected brand association
• Networking & Cross-Training
• An open platform for new and existing talent
• Opportunity to learn digital & social media marketing
• Creative freedom
• Friendly & vibrant culture & work environment
• Managerial Training & online webinars
• Manager coaching and mentorship
• Various non-monetary benefits.
• Paid leaves & comprehensive health insurance

Career progression

At Lenskart India, they prioritize the career progression of their employees. With a focus on skill enhancement, cross-functional exposure, and growth opportunities, they empower the team to shape their career trajectory and make a meaningful impact in the eyewear industry.

Work-life balance

Work days are usually from Monday to Friday. Lenskart provides a hybrid working option with flexible work timings.

Culture & vibe

Lenskart is very welcoming and homely. It has an inspirational environment that motivates its team to be themselves and not to behave like a robot. It encourages employees to learn by giving those challenges. 

About you

The requirements for the role are as follows :

• Good written and verbal communication skills.
• Flexible to work from Office & home.
• Flexible to work on rotational shifts with rotational offs.
• Minimum graduate degree holder.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Take the extra mile to engage customers.

 How to apply

To apply for this role, click on the Apply on Employer site button. It will navigate to the career page where the application can be submitted directly.

Sources

The following sources were used in researching this page:

• lenskartcareers.recruitee.com
• youtube.com
• hiring.lenskart.com