IT Support null

About Lenskart

Lenskart's mission is to give India a vision. Lenskart's products range from prescription eyewear to branded contact lenses, and sunglasses, all equipped with the customers'​eye power.

Your role

Job Description:

As an IT technical support officer, you'll install and configure computer systems, diagnose hardware and software faults and solve technical and application problems, either over the phone or in person. You'll cover one or more areas of expertise, depending on the size of the organization.

Responsibilities:

• Monitoring and maintaining computer systems and networks.
• Installing and configuring computer hardware, software, systems, networks, printers, and
• scanners.
• Responding in a timely manner to service issues and requests
• Providing technical support across the company (this may be in person or over the phone)
• Setting up accounts for new users.
• Repairing and replacing equipment as necessary
• Maintain and Resolve issues on LAN/WAN, VPN, biometric, and AV systems connections.
• Coordinate with vendors to resolve technical problems with desktop/Laptop computing equipment and software.
• Support in testing and deployment of new applications and systems.
• Address user tickets regarding hardware, software, and networking.
• Conduct remote troubleshooting.
• Organize and file documentation about warranties and instructional guides for computer hardware.

Training, development & rotations

The willingness to learn is an essential condition to be employed by Lenskart. First and foremost, training is done on the job. Guiding and coaching are part of the responsibility of each manager and are crucial to making each one progress in his/her position. Formal training programs are generally purpose-oriented and designed to improve relevant skills and competencies. Therefore they are proposed in the framework of individual development programs and not as a reward.

Salary & benefits

The annual salary for the role of this company can range from INR 3.0 to INR 4.8 LPA (Source: Ambition Box). Below are the employee benefits at Lenskart

Perks being with Lenskart -

• Respected brand association
• Networking & Cross-Training
• An open platform for new and existing talent
• Opportunity to learn digital & social media marketing
• Creative freedom
• Friendly & vibrant culture & work environment
• Managerial Training & online webinars
• Manager coaching and mentorship
• Various non-monetary benefits.
• Paid leaves & comprehensive health insurance

Work-life balance

Work days are usually from Monday to Friday. Lenskart provides a hybrid working option with flexible work timings.

Culture & vibe

Lenskart is very welcoming and homely. It has an inspirational environment that motivates its team to be themselves and not to behave like a robot. It encourages employees to learn by giving those challenges. 

 How to apply

Just click on the Apply on Employer site button to apply for this role. It will navigate to the career section where the application can be submitted easily.