Executive - Customer Success null

Department overview

One-stop solution for all wedding requirements, Wedding Bazaar is India's first and largest marketplace with over 50,000 wedding service providers across various categories. The customer will find everything he/she needs to plan a perfect wedding, right from Caterers, Decorators, Bridal Make-up, Photography, Apparel, Jewellery, Honeymoon Package, etc., A full outright acquisition of ShaadiSaga by Matrimony.com has given an impetus to its presence in North and West and technological prowess in the wedding space arena making it the largest wedding services marketplace.

Role overview

We are seeking a self-driven and motivated relationship manager for India’s fastest-growing wedding planning platform. You would be responsible for reaching out to to-be-wed couples, educating them, and helping them use the ShaadiSaga platform in the best possible manner.

Key responsibilities

• Single point of contact for couples hiring vendors from the ShaadiSaga platform.
• Reach out to to-be-wed couples for their wedding hiring inquiries, understand their requirements, assign vendors and facilitate client-vendors coordination.
• Manage and maintain a large set of queries on CRM.
• Helping couples with negotiation if needed and grievance redressal.

Skill and competency

• Proven track record in client servicing (Preferred).
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a customer-focused approach are a must.
• Able to work comfortably in a fast-paced and result-oriented environment.
• Proficient in relationship building.

Education and experience

• Graduate with 0-3 years of experience.