Junior Customer Relationship Management Analyst null

Overview

McKinsey & Company is a global management consulting firm. We are the trusted advisor to the world's leading businesses, governments, and institutions. We work with leading organizations across the private, public and social sectors. Our scale, scope, and knowledge allow us to address problems that no one else can. We have deep functional and industry expertise as well as a breadth of geographical reach. We are passionate about taking on immense challenges that matter to our clients and, often, to the world. We work with our clients as we do with our colleagues. We build their capabilities and leadership skills at every level and every opportunity. We do this to help build internal support, get to real issues, and reach practical recommendations. We bring out the capabilities of clients to fully participate in the process and lead the ongoing work.

Who You'll Work With

You will be based in our  Knowledge Centre in Gurugram as a member of the firm’s global Client Relationship Management (CRM) team.

 As a part of this team, you will work closely with our CRM analysts and senior CRM experts in Costa Rica, Poland, India, and the US who constitute your core CRM team. In addition, you will be working with the email marketing teams from McKinsey’s global and regional practices and Offices mainly based in Asia and EMEA, helping to reach McKinsey’s clients and clientele with distinctive knowledge and invitations to global and regional McKinsey hosted events. You will be reporting directly to the APAC CRM manager.

You'll be part of a fun and multi-talented team and work in a collaborative environment that not only allows but also encourages you to voice your thoughts and opinions on process improvement and team dynamics, among other things. You'll feel valued and develop your talents with the help of dedicated and supportive leaders and you'll be part of a company that values work-life balance and professionalism in the workplace.

What You'll Do

You will set up and execute external email campaigns such as invitations, articles, and newsletters, and provide support to the global CRM team.

In this role, you will be using an online B2B CRM IT system to help build email campaigns, such as invitations to conferences and other events, as well as newsletters and whitepaper promotions. You will help practices and offices build, maintain, and update their target client contact lists.

You will be deeply involved in database management including data standardization, quality management, and helping with individual update requests from contact and client account owners. You will also help to document overall global/regional CRM usage, along with metrics such as target group coverage, outreach, engagement, and other ad-hoc statistical analyses on request.

You will have an ongoing engagement and coordination with the regional CRM manager and CRM analyst and relevant internal requestors to help maintain contact lists and contribute to overall database optimization.

Qualifications

• Bachelor's degree
• Interest and focus in CRM, email marketing
• Excited to work with a wide variety of stakeholders from different countries
• Excellent MS Excel skills and affinity for working with large data sets (merging, de-duplication, quality checking)
• Ability with visual design
• Excellent attention to detail and accuracy
• Flexibility and adaptability
• Able to work collaboratively in a team environment across continents/time zones
• Fluent in English both written and spoken