Who You'll Work With
You will be based in our Gurugram office as part of the McKinsey Digital Client Capabilities Network (CCN) team. This group brings together the best of McKinsey’s digital capabilities to help our clients use digital technology to transform their businesses. As part of this group, you’ll join a global team working on everything from business process optimization, creation of GBS and shared service, RFP and outsourcing of support functions like finance, HR and procurement.
McKinsey Digital has multiple Centers of Competence (CoC) with members in each CoC supporting various McKinsey Digital service lines to bring deep subject matter expertise strengthening our client value proposition and delivery.
The Sourcing Center of Competence is part of McKinsey Digital's global Client Capabilities Network and supports the sourcing service line within the McKinsey Digital practice. It serves as a global knowledge hub of sourcing experts that own, maintain and deploy key proprietary knowledge assets of the service line. One of our significant areas of client service revolves around helping them in sourcing BPO products and services (e.g., finance, call centre, HR, procurement). Our typical support includes selecting vendors, conducting operations excellence diagnostics, contract break-down, running automation feasibility studies
You will work with colleagues from across McKinsey & Company to help our clients deliver breakthrough products, experiences and businesses, both on technology and non-technology topics.
Our office culture is casual and social, with an emphasis on education and innovation. We have the freedom to try new ideas, experiment and are expected to be constantly learning and growing. There is also a strong emphasis on mentoring others in the group, enabling them to grow and learn.
What You'll Do
- You will help various client teams in shaping critical business decisions for our clients.
- In this role, you will be involved in the development of the cell’s content expertise and maintenance of capabilities (including assets, knowledge, tools, fact packs, case studies, primers) and deliver that expertise to both client-serving teams and directly to clients.
- You will work on client engagements in a number of ways. You will provide support in a client service team on a workstream in your area of expertise and/or provide short-term support delivering key insights on content-focused questions.
- This role also enclosed direct client support may be onsite or remote (though unlikely to be fully remote) and will require you to work across time zones and travel for short/long term assignments.
- You will also have an opportunity to work alongside senior knowledge professionals/experts on larger client projects and internal knowledge, assets, tools initiatives.
- Additionally, you will collaborate and actively contribute to the workflow and activities within the global team around similar technology-related topics and also coach and develop less experienced colleagues
Qualifications
- Master's degree or equivalent in technology or engineering from reputed universities
- Up to 2 years of work experience in shared services/BPO operations; experience across the transition, pre-sales, internal transformation is a plus
- Experience in automation and digitization in operations is a plus
- Good understanding of industry trends/issues; distinctive knowledge in the end to end lifecycle of outsourcing and offshoring from opportunity identification to strategy, vendor selection, shared services operations and opportunity to automate
- A deep understanding of back-office operations for a particular industry is a plus
- Good understanding of G&A functions (e.g., finance, HR, procurement); early expertise on one of the customer journeys (e,g., record to report, hire to retire, procure to pay)
- Good understanding of IT services, IT trends/issues, BPO industry, players, RFP selection process, strengths and typical offerings of different players
- Strong interpersonal skills; professional attitude and service orientation
- Solid problem-solving capabilities; excellent analytical/quantitative skills
- Effective prioritization skillsAbility to work independently as well as in a team
- Willingness to work in a highly demanding and result-oriented team environment
- Superior written/verbal communications skills
- Flexibility to travel to other offices/client locations for short/long term assignments