Knowledge Analyst - Delivery Modernization Hub null

Who You'll Work With

You’ll work with McKinsey Digital Client Capabilities Network (CCN) team in our Gurgaon office. This group brings together the best of McKinsey’s digital capabilities to help our clients use digital technology to transform their businesses. 

As part of this group, you’ll join a global team working on everything from IT modernization and strategy to agile, cloud, cybersecurity, and digital transformation. You’ll typically work on projects with Tech Services organizations and will be fully integrated with the rest of our global firm.

McKinsey Digital has multiple Hubs with members supporting various McKinsey Digital service lines to bring deep subject matter expertise strengthening our client value proposition and delivery.

The Delivery Modernization Hub is part of McKinsey Digital's global Client Capability Network and primarily supports the Tech services industry. It serves as a global team of experts that create, maintain and deploy key proprietary knowledge assets. The team works with clients across topics like Lean, Automation, Platform cost and Talent supply chain.

You’ll also work with colleagues from across McKinsey & Company to help our clients deliver breakthrough products, experiences, and businesses, both on technology and non-technology topics.

What You'll Do

You will help various client teams to shape critical business decisions for our clients.

In this role, you will be involved in the development of the cell’s content expertise and maintenance of capabilities (including assets, knowledge, tools, fact packs, case studies, primers) and deliver that expertise to both client-serving teams and directly to clients.

You will work on client engagements in a number of ways: e.g. as part of the CST (client service teams) in a workstream in an area of expertise and/or provide short-term/long-term support delivering key insights on content-focused questions. Direct client support may be onsite or remote (though unlikely to be fully remote); this will require flexibility to work across time zones and be open to travel for short/long term assignments.

You will also have an opportunity to work alongside senior knowledge professionals/experts on larger client projects and internal knowledge, assets, tools initiatives. Additionally, you will collaborate and actively contribute to the workflow and activities within the global team around similar technology-related topics and also coach and develop less experienced colleagues.

Qualifications

• Masters (or equivalent) in technology or engineering
• 2+ years of work experience in technology operations
• Experience supporting business operations with IT services companies is desirable
• Understanding of cost optimization levers like workforce utilization, offshore leverage, workforce pyramid etc.
• Knowledge of industry trends and knowledge of people supply chain lifecycle (incl. demand forecasting, internal fulfilment, talent acquisition, attrition management etc.)
• Understanding of IT services, IT trends/issues, key players (and their typical offerings)
• Strong analytical/quantitative skills
• Strong interpersonal skills, good team player; ability to work independently as well as in a team
• Solid problem-solving capabilities, effective prioritization
• Willingness to work in a highly demanding and result-oriented team environment and to travel to other offices/client locations for short/long term assignments
• Excellent written and verbal communications skills