Support Representative - Helpdesk null

Who You'll Work With

You will be based in the Chennai office and will be a member of the Helpdesk team within Optimize, the McKinsey & Company function that delivers distinctive, positive and productive experiences through various services ranging from travel, events, real estate, sourcing, technology and purchasing for McKinsey & Company employees worldwide.

What You'll Do

• You will review the ticket queue, assign tickets and respond as appropriate to complex user issues. 
• In this role, you will deliver excellent service by offering timely, accurate responses with a sincere eagerness to assist.
• You will play an integral part in resolving queries and communicating discrepancies from both internal clients and external vendors, taking complete ownership of the task through resolution. 
• As a follow-up, you will need to accurately log any detected issues and queries from both stakeholders and vendors and escalate those issues to senior team members as appropriate and necessary.
• You may work with senior team members to gather and compile data and provide comprehensive reports and follows up on report requests.
• Lastly, you will also have opportunities to participate in various projects to enhance the efficiency of function and suggest ideas for continuous process improvement.

Qualifications

• Bachelor’s/university degree preferred
• Track record of being results-driven and resourceful, with strong problem-solving skills
• Organized and detail-oriented with strong prioritization skills
• Self-starter with an ownership mentality
• Collaborative with positive energy and attitude
• Intermediate MS Office knowledge (Excel, Word, PowerPoint)