Assistant program manager null

About Meesho

Meesho is India’s fastest-growing e-commerce company. We started in 2015 with the idea of helping mom & pop stores to sell online. Today, 5% of Indian households shop with us on any given day. We’ve helped over 15 million individual entrepreneurs start online businesses with zero investment. We’re democratizing internet commerce by offering a 0% commission model for sellers on our platform — a first for India. We aim to become the e-commerce destination for Bharat.

We’re currently valued at $4.9 billion with marquee investors supporting our vision. Some of them include Sequoia Capital, Softbank, Fidelity, Proses Ventures, Facebook, and Elevation Capital. We were also featured in Y Combinator’s 2021 Top Companies List and were the only Indian startup to make it to Fast Company’s The World’s 50 Most Innovative Companies in 2020. We ranked 6th in Linkedin’s Top Startups List 2021. Our strongest asset is our people. We have gender-neutral and inclusive policies to promote our people-first culture. Please check out Meesho. careers for our openings.

Our Mission 

Democratize internet commerce for everyone

Our Vision

Enable 100M small businesses in India to succeed online

About the team

Did you know that grocery has the biggest share of the overall retail spend in India? In fact, grocery is projected to be an $800B market in 2024 – of which, the majority contribution will come from non-metro cities. As Assistant Program Manager (APM) - Experience, you will join us on the driver’s seat to hurtle towards making Meesho the most preferred source for buying groceries!

Our team interacts with all the stakeholders in Farmiso to develop the right strategies for running the grocery category. This includes tracking various parameters such as vendor profiles, assortment relevance, fulfillment rates, customer profiles, buying patterns, marketing campaigns, etc. The team consists of high-energy individuals who own up to their respective tasks and never shy away from going the extra mile. 

About the role 

We are looking for a strong, independent, and innovative thinker for our Experience team at Farmiso. As Assistant Program Manager(APM) - Experience, you will require significant strength in problem-solving, market research, data analysis, process excellence, and cross-functional execution.

Your primary responsibility will be to ensure that user delight is never compromised on, at any given touch point after an order is placed.

What you will do

• Work directly with org leaders to drive the NPS charter across India
• Identify challenges faced by detractors and communicate actionable insights to different BUs
• Identify relevant industry benchmarks of NPS and drive existing scores to surpass the same
• Identify key operational/functional blockers, prioritize and streamline them through RCA and thorough deep dive
• Monitor metrics improvement - design and tweak pilots accordingly

What you will need

• Bachelors/Masters degree in Management
• Up to 5 years of total work experience in high growth Consumer Tech/AgTech/Agri-marketing companies in similar roles preferred but not necessary
• Experience in Customer Experience/Seller Experience vertical preferred
• Proven leadership, organizational, and stakeholder management skills