IT End User Support null

About Merkle

Merkle is a global data-driven, technology-enabled performance marketing agency. They are a leading data-driven customer experience management (CXM) company that specializes in the delivery of unique, personalized customer experiences across platforms and devices. 

Your role

Responsibilities:

• Installation, the configuration of Laptops, OS and Application Installation
• Troubleshooting and call logging for hardware and software.
• Administration of windows server active directory, user /group creation, and management.
• Support end-users and handle the tickets raised by users.
• Procurement of laptops and accessories and coordination with vendors
• Inventory updation and management
• Coordinate and troubleshoot Internet and network-related issues.
• Administration of office 365 and exchange server

Training, development & rotations

A robust platform for learning that ensures every employee has access to a training and development path that keeps skills sharp and current and makes employees highly market-relevant. Through Merkle University, you can enrol in instructor-led and on-demand courses, access a robust library of online resources, and share Merkle-specific content with ease. A targeted leadership development program comprised of a collection of assets thoughtfully selected and organised by leadership experts.

Salary & benefits

The annual salary for this role can range from INR 4.0 to INR 7.0 Lakhs (Source: Glassdoor). They provide the following benefits.

• Medical
• Dental
• Vision
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)- Medical and dependent care, parking/transit
• Employee Assistance Program
• Company Paid Life and Disability Programs
• Voluntary Life Insurance programs for employees and dependents
• Legal Services
• Pet Insurance
• Discount Programs

Work-life balance

Work days are usually from Monday to Friday. Merkle provides a hybrid working option with flexible work timings.

Culture & vibe

Merkle employees are always up for a good time and will go the extra mile to make you feel welcome and included. They are committed to ensuring that you're trained and supported whilst working on exciting and challenging projects. They have created a collaborative and open culture across their offices in the EMEA region. They want Merkler to enjoy coming to work, so the company puts a lot of emphasis on ensuring that they have a happy and approachable environment.

About You

Here’s what they are looking for in this role:

Skills:

• Hardware Courses (A+/N+)
• MCP/MCSE/MCITP
• CCNA ( certification not mandatory )

How to apply

To apply for this role, just click on the Apply on employer site button. It will navigate to the career section where the application can be submitted easily.