Off Campus - Survey Programming - Associate Analyst null

About Merkle

Merkle is a leading data-driven customer experience management (CXM) company specializing in delivering unique, personalized customer experiences across platforms and devices. Its combined strengths in performance media, customer experience, customer relationship management, loyalty, and enterprise marketing technology drive improved marketing results and competitive advantage.

Your role

You will report directly to the Team leader and assist with all functions of writing, modifying, and testing code and scripts.

Responsibilities

• Understand the business of Merkle and client needs in specific.
• Work with data collected through surveys taken by professionals in the US and other countries.
• Engage in interpreting responses from Market Surveys, create relevant categories, and then classify responses under those categories with the help of a tool.
• You will be required to read the responses to questions on domains like automobiles, cosmetics, the service industry, the financial sector, etc., and categorize the ideas spoken about accurately.
• You will need to be able to identify and report adverse events mentioned in the responses.
• Follow the work allocation schedule and project plan.
• Prioritize project tasks and seek assistance from the Supervisor when needed.
• Review project requirements and execute projects as per requirements by following the guidelines and deploying the tools/systems as applicable.
• Adhere to procedures like communication protocols, operational practices/procedures, Information security practices, attendance procedures, etc.
• Participate and contribute to review meetings.
• Good in MS Office.
• Manage internally sponsored benchmarking initiatives as well as proactive projects on emerging issues.

Training & development

At Merkle, employees are offered a variety of training programs to enhance their skills and knowledge related to their specific roles. These may include technical training, industry-specific training, or soft skills development. You will have the opportunity to participate in a mentorship program where you will be paired with experienced professionals who provide guidance and support in career development.

Benefits

Merkle offers the following benefits:

• Health Care Insurance and Life Insurance
• Pension plan
• Work from home
• Maternity & paternity leave
• Vacation & paid time off
• Sick leave
• Employee assistance program.

Career progression

Merkle provides a supportive environment that encourages employees to grow and advance their careers. You can focus on developing expertise in a particular area of interest or strength. This allows you to become subject matter experts, leading to more prominent responsibilities and recognition within the organization. 

Work-life balance

Merkle employee feels that the work-life balance at the company is good, it values work-life balance and provides flexible working hours, allowing them to maintain a healthy personal life. Employees also mentioned that work hours are reasonable and that there is generally not much overtime required, except during busy periods. Overall, the reviews indicate that Merkle prioritizes work-life balance for its employees.

Culture & vibe

Merkle employees are always up for a good time and will go the extra mile to make you feel welcome and included. They are committed to ensuring that you're trained and supported whilst working on exciting and challenging projects. They have created a collaborative and open culture across their offices in the EMEA region. They want Merkler to enjoy coming to work, so the company puts a lot of emphasis on ensuring that they have a happy and approachable environment.

About You

The requirements for the role are:

Qualification

• Bachelor’s degree in computer science, Information Technology, or a related field.
• Strong programming skills in one or more programming languages/tools such as C, C++, SQL, etc.
• Attention to detail and ability to troubleshoot technical issues.
• Good communication skills and ability to work collaboratively in a team.
• Eagerness to learn and adapt to new survey programming techniques and technologies.

Must have

• Good in communication/ English language- written and verbal.
• Technically sound.
• Open to work in rotating shifts. (Night shifts).
• Should be open to work from the office. (Thane or Goregaon)
• Learning mindset and logical thinking.
• Should be a Team player.

Good to have

• Prior exposure to Market research tools or concepts.
• Champion work ethics
• Interpersonal skills
• Client Orientation
• Result Orientation
• Decision making
• Basic understanding of data privacy and confidentiality regulations.

How to apply

To apply for this role, just click on the Apply on Employer site button. It will navigate to the career section where the application can be submitted easily.

Sources

The following source was used in researching this page:

• Glassdoor.co.in/Reviews/Merkle-Reviews
• youtube.com.