Assistant Manager - Operations null

Job Description

• Managing the Suppliers Pick Up Plan and ensure that Pick up SLA’s are met.
• Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
• Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
• Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
• Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
• Producing regular status, and quarterly activity reports to Moglix leadership.
• Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.
• Managing support issues and escalations for Moglix customers
• Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
• Identify opportunities throughout the process to minimize operating costs.
• Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability.
• Develop and deliver the people agenda to promote best in class service.
• Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe.
• It included strategy, plans and discussions, for both current product/platform and new product developments.