Customer Success Executive null

About Moglix

Moglix is an Asia-based E-commerce company intensively inclined towards B2B procurement of industrial supplies, in particular, MRO, Safety, Electricals, Lighting, Cleaning & Housekeeping, Office Stationery & Supplies, Power Tools, and many more industry essentials.

Your role

Role Objective:

• The role includes coordinating with multiple teams and ensuring that all the orders are closed within the promised timeline.
• The prospective candidate will be responsible to own the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention, and satisfaction.

Role Responsibilities:

• Responsible for Handling Small/Medium client Tickets/queries and resolving them within SLA.
• Delivering information about the company's offerings and assisting clients with product/service inquiries, ensuring client satisfaction and positive service experience.
• Interact with clients, understand their needs and requirements, and deliver customized solutions.
• Regular Client Engagement to review their a/c performance and driving key performance metrics i.e.
• Delivery TAT, Pick up Performance
• Resolving clients' daily operational issues within the given SLA.
• Identify any process/product shortcomings in order to improvise the same and share inputs with the product team to support client requirements.
• Handling customer escalations-preparing RCA and providing the solution.
• Collaborate with internal stakeholders to maintain and increase the performance of client accounts.

Training & development

You can enjoy fast growth and a steep learning curve at Moglix. They are building a learning culture and driving continuous learning through innovative offerings for the talents.

Salary & Benefits

The annual salary for this role will range from INR 2.0 to 3.0 LPA (Source: Ambition Box).

Listed below are some benefits:

• Work From Home
• Health Insurance
• Soft Skill Training
• Job Training
• Education Assistance
• Free Transport

Career Progression

Moglix believes in the power of working together with and pursuing creative solutions to improve their work and their community. Employees strive to adapt to a constantly changing environment and keep moving forward toward the ultimate goal.

Work-life balance

Work days are usually from Monday to Saturday with alternate Saturdays off. They have flexible work timings.

Culture & vibe

You get to work in a super-charged, agile & performance-driven culture where you can make an impact by growing an organization to scale. You get to work along with a passionate & motivated peer group. You can enjoy a high degree of empowerment & responsibility.

How to apply

To apply for this role, click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.