Coordinate with Suppliers and Customers on Order status and support required in case of issues and escalations, Establish a comprehensive understanding of products to better serve the customers on product features.
Primary Responsibilities:
Managing the Supplier's Pick Up Plan and ensure that Pick up SLA’s are met.
Managing delivery plans based on internal KPIs; achieve higher product adoption, customer satisfaction, and overall OTIF.
Managing product-related, fulfillment-related or process-related queries from the customer that occur on the platform.
Coordinating with teams for End to End Order Status from Supplier Pickups with Delivery (Order Life Cycle).
Maintaining and building on Moglix relationship and advice, on ways to deliver value from the product.
Producing regular status, and quarterly activity reports to Moglix leadership.
Maximize appropriate use of technology to improve order efficiency and thus improving the customer experience.
Managing support issues and escalations for Moglix customers
Ensure excellent internal communication with business units and Customer Service team to help foster a customer-centric culture.
Identify opportunities throughout the process to minimize operating costs.
Drive the development and implementation of policies and procedures throughout customer service to maximize operational efficiency and profitability.
Develop and deliver the people agenda to promote best in class service.
Work closely with relevant stakeholders to ensure End to End Order lifecycle is completed within the timeframe. It included strategy, plans, and discussions, for both the current product/platform.
Hiring criteria
You should have or be completing the following to apply for this opportunity.