HR Service Associate null

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Moody’s empowers people to make better decisions and achieve brighter futures. This is what motivates us to bring out the best in our products and our people. Join us. Forward Together.

Moody’s (NYSE: MCO) is a global integrated risk assessment firm that empowers organizations to make better decisions. Our data, analytical solutions and insights help decision-makers identify opportunities and manage the risks of doing business with others. We believe that greater transparency, more informed decisions, and fair access to information open the door to shared progress. With over 11,000 employees in more than 40 countries, Moody’s combines international presence with local expertise and over a century of experience in financial markets. Learn more at moodys.com.

At Moody’s, we’re taking action. We’re hiring diverse talent and providing underrepresented groups with equitable opportunities in their careers. We’re educating, empowering and elevating our people, and creating a workplace where each person can be their true selves, reach their full potential and thrive on every level. Learn more about our DE&I initiatives, employee development programs and view our annual DE&I Report at moodys.com/diversity

Moody’s Shared Services is the front line professionals including Finance, Technology, Legal, Compliance and Human Resources, that operationally support our business units. Exceptional Shared Services teams are vital to the international success of our business.

Department

• HR connect

Role/Responsibilities

Role / Responsibilities: The HR Service Team Associate role is responsible for providing front line HR support to all Moody’s employees.

The HR Service Team Associate role responds to all HR inquiries from employees, managers and executives, ranging from simple questions to complex requests that may require research and follow-up for resolution. The HR Service Team Associate will respond to inquiries through several channels including telephone contact and e-mail requests and will track all interactions and other work via a case management tool. In addition, the HR Service Team Associate is responsible for the administration of HR processes, with an emphasis on HR transaction processing including HR data entry, workflow monitoring and approvals, document scanning and other HR transactions in Moody’s HR systems.

Inquiry Management

• Provide accurate and efficient resolutions of issues and inquiries through multiple channels (e.g., phone, email) by following appropriate resolution/assessment methodologies (e.g., investigating and research), utilizing knowledge management tools, educating customers on HR technologies and self-service tools, and determining the appropriate course of action or escalation for emerging issues
• Accurately log all service requests; monitor and follow up on all cases to ensure prompt resolution on behalf of employees and managers
• Partner with internal SMEs to effectively handle case transfers and ensure a smooth employee experience
• Consistently utilize knowledge management tools and contribute new or updated information to maintain an accurate and consistent knowledge base in support of customers, peers and the larger HR Service Team
• Enhancing customers’ level of understanding by educating and influencing them to utilize self-service support
• Provide customer support that generates a high level of customer satisfaction and inspires confidence through effective communication, expert knowledge, and efficient escalation to resolve issues
• Communicate effectively (written or verbal) matching customer style, needs, and level of understanding to support optimal customer interaction, including accurate and grammatically correct support for available customer support channels (phone, email, case management)

HR Administration:

• Become a subject matter expert and skilled end-user for Moody’s HRMS and other technologies. Monitor and manage HRMS workflows.
• Support employee lifecycle changes such as transfers, change in working hours, compensation adjustments, etc.
• Administer employee exit / offboarding processes, including HRMS system processing, payroll calculations and third-party notifications
• Research and fix employee data inconsistencies in HRMS systems
• Scan and archive employee personnel files
• Identify process improvement opportunities focused on enhancing the Service Team’s ability to be effective and efficient
• The role may expand to include responsibilities for the administration of additional HR processes

Employment Contracts and Offer Letters

• Create offer letters for new hires based on offer letter templates.
• Perform maker/checker quality checks on offer letters created by other associates.
• Deliver and track receipt of returned offer letters.
• Maintain accurate templates/partner with internal stakeholders to adjust and/or revise when necessary.

Document Retention & Audits

• Scan new hire paperwork into Moody’s system of record in a timely manner.
• Conduct data and process audit as needed to keep Moody’s in compliance with internal policies and standards.

Other Responsibilities

• Maintain accurate status and tracking of new hires data via a SharePoint portal. Provide updates to recruiters as needed.
• Work with team members to improve internal processes and enhance the positive new hire experience.
• Input new hire data into the HRMS system.

Qualifications:

• Excellent customer service skills
• Attention to detail and ability to work independently
• Excellent written, oral, and interpersonal communication skills
• Ability to handle multiple concurrent tasks and changing priorities
• Strong collaboration and teamwork skills.
• Comfortable and experienced in processing workflow, transactions and data changes using SAP/SuccessFactors, Kenexa 2XB or similar HRMS and/or Applicant Tracking System.
• Knowledge of ServiceNow or other case management systems.

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody’s Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.