Who are we looking for?
- This is a Gamer TSA role (Full time) – HR Level 4
- You are a tech savvy, go getting young graduate / Diploma holder, with a service mindset, who goes the extra mile to help, guide and support the end users to resolve the technical issues as they arise.
- Fluent in English, you take pleasure in doing your best to ensure customer delight and presenting yourself as the face of the organization.
Job description
- Game Enthusiast: comfortable with video games and gaming culture - familiar with popular game genres, including first or third person shooters, RPGs (role playing games), TBG (turn based games) puzzle, fighting, action/adventure, racing, sports, etc.
- Playing skills and knowledge of different platforms and games
- Knowledge on Gaming consoles (PlayStation, XBOX, Wii) and PC Gaming
- Good knowledge on Core Clock, GDDR5, CUDA cores, GPU, Multi GPU connection, VRAM, Boost clock, Thermal throttling, BENCHMARK, etc.
- Love & passion for PC games.
- Knowledge of game engine and game development is preferred
- Gather and analyses the product reviews given by customers from various e-commerce websites to identify the product issues and recommend solutions to management to increase C-SAT.).
- Skills Required:
- Excellent gaming skills and the ability to play.
- Strong experience with computers, browsers, and mobile devices (must-have). Core gamer with a PC/Console gaming background with 0 to 3 years’ experience in Technical Support / Inbound Call Center preferred phone, social media and live chat experience.
- Ability to search, find answers, and instruct our gamers on solutions to a wide variety of issues.
- Good knowledge on building gaming PC
- Good technical and problem-solving skills.
- Excellent customer service skills
- Excellent communication skills and Customer Negotiation skills
- Easily adapt to a changing environment
- Ability to work in a fast-paced cross-functional team environment is a must
- Should be part of gaming forums
- Willingness to collaborate with others.
- Work independently with minimal management oversight.
- Testing different levels and versions of a game
- Finding the cause of faults and recommending improvements
What’s in for you?
- At Mphasis, we promise you the perfect opportunity of building technical excellence, understand business performance and nuances, be abreast with the latest happenings in technology world and enjoy a satisfying work life balance.
- With the current opportunity, you will get to work with the team that has consistently been setting benchmarks for other deliveries in terms of delivery high CSATs, project completion on time and being one of the best teams to work for in the organization.
- You get an open and transparent culture along with freedom to experimentation and innovation
- Include any other points specific to the team/ project is required
Who are we?
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain and process expertise. Over the years we have left an indelible impression in the IT solutions domain with an impressive clientele and an extensive global presence. The accolades we have been garnering can be attributed to our undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of our esteemed customers. Our integrated solutions offering is aimed at creating value for our customers, helping them in improving their business processes with minimum hassles and capital outlays.
Skills
PRIMARY COMPETENCY : Service Desk PRIMARY SKILL : Technical Troubleshooting L1.5 PRIMARY SKILL PERCENTAGE : 100