Business Analyst - CRM null

About Muthoot Finance

The Muthoot Pappachan Group, also popularly known as the Muthoot Blue Group is built on the bedrock of Trust and is shaped by core values of Integrity, Collaboration, and Excellence. With the genesis in its Founder, Shri Pappachan Muthoot’s unwavering faith in God’s teachings of love, respect, and duty towards humanity and resolute adherence to basic human values & principles, the Group has evolved over the three decades and more into a business conglomerate that has the well-being of the people at the lower levels of socio-economic strata, at the very center towards empowering the human ambition of these under-served masses in India.

Your role

As part of the role,

• Techno-functional consultant role in CRMNEXT, Salesforce, Microsoft Dynamics, or any other Standard CRM or Lead Management Systems.
• Ability to quickly understand complex ideas and communicate them in simple language.
• Strong communication skills and ability to work across various business units to scope and understand their needs.
• Working closely and collaboratively with Business Users to devise an effective solution.
• Exceptional Analytical skills including proficiency in Microsoft excel.
• Gathering requirements and authoring business requirement documents (BRD)
• Preparing Business System Design Documents.
• Preparing and delivering presentations and Demonstrations of the software to various stakeholders.
• Provide First Line Technical support for software support teams & Business Users.
• Conduct technical review meetings with vendors and business users.
• Conducting training sessions as a part of team transitions.
• Preparation of test cases, use cases, Application testing, etc…
• Willingness to work outside the strict job description parameters, thinking creatively about how to use CRM product analytics to improve business outcomes
• Strong attention to detail.

Salary & benefits

The estimated total pay for a Business Analyst - CRM at Muthoot Finance will range from INR 3.5 to 5.5 LPA (Source: glassdoor). In addition to salary, the employees have reported the following benefits:

• Leaves
• Public Holidays
• Statutory Programs
• Provident Fund and Gratuity Fund.
• Leave Programs
• Privilege Leaves
• Parental Leaves, Sick Leaves, casual Leaves, etc
• Medical Insurance
• Life Insurance

Career progression

Muthoot seeks to recruit, attract, develop, engage and retain the best talent in the market. Their processes are designed to nurture each individual into a confident and empowered professional and develop the capability to work in a challenging and supportive environment. They give ample space and opportunities to help its people fulfill their professional and career aspirations. They have strong processes and practices, to recognize values, experience, and skill sets and nurture an environment of high aspiration, ownership, and commitment to value delivery.

Work life balance

It has a good work-life balance with understandable cooperative teams. The bank has a good, inclusive work environment and a diverse working culture. It has great working hours. Open communication with colleagues is encouraged at every level of the organization. They value diverse opinions and acknowledge individual contributions.

Culture & vibe

A career is built over time through hard work, dedication, and the right work environment. At Muthoot, they believe in further strengthening every employee’s skills to cultivate a strong sense of community and help them achieve their professional & personal aspirations. They are an equal opportunity employer with a firm belief that diverse groups perform better than homogenous ones. Therefore, they encourage different opinions & ideas and benefit majorly from this collective intelligence to create an inclusive culture.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

You can use the filter tab on the career page and type in the job title as " Business Analyst - CRM " and select the role to apply for.