Associate(Program Management) null

About Team

The payments & alliance is a central team that works with cross-functional stakeholders to strategize and manage the payment business and operations at Myntra. This is a high-impact role that involves planning, monitoring key payment metrics, and identifying & resolving problems that impact influence multiple functions across the organization.

Roles & Responsibilities

• Responsible for managing business metrics of payments verticals including, but not limited to, success rates, process improvements, commercial cost, and new initiatives by engaging with Banks, Payment gateways, Networks, pay later products, online wallets, EMI service providers and other payment instruments, partners.
• Engage with product and engineering teams to build business cases, chart and drive the payment product road map and ensure that business-critical items are prioritized resonating with the larger organization view.
• Work closely with the customer support team as well as external partners to ensure any consumer grievances related to payments or refunds are handled and resolved in due time along with a plan to mitigate the same in the future.
• Define and maintain schedule adherence with banks and payment gateways and ensure that all issues are dealt with in time.
• Responsible for managing key relationships with PGs, banks and card networks and giving actionable insights from data analysis to improve their performance.
• Identify new and upcoming payment options and improvements to the existing setup that enhance the experience as well as affordability for the consumer on Myntra.
• Work cross-functionally with product, marketing, tech, finance and customer experience teams to generate key consumer value propositions to enhance customer experience and lower customer acquisition and reactivation costs.
• Manage external stakeholders (typically payment gateways, banks and card networks) and serve as the Myntra SPOC for them to solve their concerns. Simultaneously onboard the new ones.

Qualifications 

• MBA from a tier 1 college with B. Tech/BE as an undergraduate degree
• Proven experience of 0-3 years in the Digital Payments space (Online payments, payment gateways, eCommerce, Retail Banking, etc.) is desirable.
• Previous experience in reporting & data analytics at decision-making levels is required. Working knowledge of SQL and other SAS skills.