Data Analyst null

About the Customer Experience Team

The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise-wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging, etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross-functional understanding and stakeholder management to drive immediate action and process changes.

The team is comprised of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization with real-time consumer insights. To that end, it relies on diverse capabilities including a strong analytics team, VOC Analysis, Market Research Cell, Customer Immersion Program, and a storefront lab.

What we are looking for

• Strong problem-solving ability – The candidate needs to exhibit structured thinking, strong Analytical Skills, and Process Orientation
• Strong in Data analytics – The candidate should be proficient in SQL and good to have a basic understanding of R/Python. Should be highly proficient in Excel;  Tableau is preferred
• Highly Action-Oriented – Myntra as a culture has a strong bias for action and speed of implementation. A data analyst will need to own projects from conceptualization to execution
• Orientation / past background in Technology is preferred, not mandatory
• Good communication and clear articulation. The role will involve a good flavor of multiple stakeholder interactions across the board, hence the candidate should be able to put points and conversations across well.

Data Analyst Responsibilities

• Understand and analyze data to drive business insights
• Data visualization for easy consumption of data with senior management
• Strong process orientation and ability to learn quickly
• Drive change in tech/process backed by data
• Monitoring and providing feedback loop during execution of various initiatives