Officer - Customer Insights null

About the CE Team

The Customer Experience team represents the voice of Myntra's customers. This team has an enterprise-wide vision and works with all functions (Supply Chain, Category, Technology, Contact Center, Marketing & Revenue, Operations, Cataloging etc) to ensure sustained performance across every leg of the customer journey. This entails strong cross-functional understanding and stakeholder management to drive immediate action and process changes. The team is comprised of a strong mix of analytical storytellers who turn data into actions. It also owns the customer experience index and is entrusted with providing the organization with real-time consumer insights. To that end, it relies on diverse capabilities including a strong analytics team, VOC Analysis, Market Research Cell, Customer Immersion Program and a storefront lab

What We Are Looking For:

• Connect with customers and collect data on customer preferences and experiences
• Adequate knowledge of data collection methods (polls, focus groups, surveys etc) Compile reports and interpret data
• Ability to use CRM tools
• Critical thinking on the call
• Strong communication and presentation skills
• Basic knowledge of MS Excel and MS PowerPoint
• Team management is a plus

Skills:

• Communication
• Manage competing priorities
• Organizational Skills

Personality Traits:

• Empathetic
• Passionate
• Personable

Experience:

• Up to 3 yrs of experience in Contact Center or customer-facing primary Market research