Customer Service & Operations Analyst null

About First source India

NatWest Group is a relationship bank for a digital world. NatWest Group is the largest business and commercial bank in the UK, with a leading retail business. They champion potential; breaking down barriers and building financial confidence so the 19 million people, families, and businesses they serve in communities throughout can rebuild and thrive.

Your role

This role is based in India and as such all normal working days must be carried out in India. Join as a Customer Service & Operations Analyst,

In this customer-centric role,

• You’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information to solve their queries
• This is an opportunity to be recognized as a subject matter expert, enhancing your reputation throughout the bank
• This role is available at the senior analyst level 

What you'll do

• As a Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of their customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues.
• You’ll also support the unit leader by allocating work, making sure processes are followed, and helping in the development of business continuity plans.

Your day-to-day activities will include:

• Authorizing and investigating all transactions to defined KPIs
• Providing specialist support by monitoring and sharing MI
• Collecting and analyzing the required information from the customers and businesses
• Reviewing processes that could be enhanced to improve the customer experience

Training, development & rotations

They know how important learning is. So they take a more direct approach to the ways to learn. They give people the tools and knowledge that let them take control of their learning, and their career development. Every person understands the critical capabilities they need to do their job well, and any other job in the organization, making career planning easier. Here are a few of the ways people can benefit from learning:

• NatWest Group Learning Academy
• Mentoring
• Professional Career Development Programme

Salary & benefits

The average annual salary for this role will range from INR 2.7 to 3.5 LPA (Source: Ambitionbox). Depending on the country in which you'll be based, you'll be able to benefit from a range of flexible benefit options and the Retirements Savings Plan. 

You can choose from a range of benefits including:

• A range of insurance options, everyday shopping vouchers, and other benefits
• Their own online discount shopping site
• Purchasing NatWest Group shares
• Charitable giving to support your favourite causes
• Partner Leave
• Wellbeing
  • Financial wellbeing
  • Mental health
  • Physical health
  • Social wellbeing

To learn more about their benefits click here

Career progression

To serve their customers well, their people need first-class professional skills. Their Professional Career Development Programme allows offering specialist training to a huge range of colleagues from across their business.

The program provides degree-level training programs which are accredited and managed by an external university and gives participants the chance to earn externally-recognized qualifications which support their performance in their roles.

Work-life balance

They also offer flexible working options to let you manage the balance between home and work, and will support you with a range of development and learning opportunities. By offering a range of flexible benefits, they give you the chance to choose what's most important for your lifestyle today, and for your future tomorrow.

Culture & vibe

By understanding the needs of colleagues they attract even more great people to work here. They hire the best people for the position on offer regardless of gender, race, culture, creed, or physical abilities. To build an inclusive bank, they're positively addressing the needs of disabled colleagues and candidates. Creating a diverse, equitable, and inclusive culture is integral to fulfilling their purpose. It enables them to truly connect with, and serve, their diverse customers and communities with the products and services they need. 

About You

To apply for this role, you must have the following eligibility criteria:

The skills you'll need to excel in this role,

• You’ll have strong customer service abilities along with customer and industry knowledge.
• You’ll also work well in a fast-paced environment and have good organizational skills for delivering to deadlines.

You’ll also demonstrate:

• Awareness of changes in trends, policies, and regulations
• An understanding of the industry and its customers
• A thorough understanding of products, processes, and banking systems

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be submitted directly.

The basic recruitment process includes:

• Applying for the role
• Online assessment
• Interview
• Receiving an offer