Customer Service & Operations Analyst null

Your role

Join NatWest Group as a Customer Service & Operations Analyst.

• In this customer-centric role, you’ll deliver successful outcomes for your customers by investigating their queries and understanding their needs
• You’ll be liaising with customers and businesses to accurately collect information in order to solve their queries
• This is an opportunity to be recognised as a subject matter expert, enhancing your reputation throughout the bank
• They're offering this role at the senior analyst level

What you'll do

As a Customer Service & Operations Analyst, you’ll maintain a clear understanding of the needs of our customers and stakeholders to deliver the most appropriate and fit-for-purpose solutions when dealing with complex issues. You’ll also support the unit leader by allocating work, making sure processes are followed and helping in the development of business continuity plans.

Your day-to-day activities will include

• Authorising and investigating all transactions to defined KPIs
• Providing specialist support by monitoring and sharing MI
• Collecting and analysing the required information from the customers and businesses
• Reviewing processes that could be enhanced to improve the customer experience

To know more, watch this video:

About you

The skills you'll need

In order to excel in this role, you’ll have strong customer service abilities along with customer and industry knowledge. You’ll also work well in a fast-paced environment and have good organisational skills for delivering to deadlines.

You’ll also demonstrate

• An awareness of changes in trends, policies and regulations
• An understanding of the industry and its customers
• A thorough understanding of products, processes and banking systems

Compensation & benefits

They offer an annual salary of around INR 250,000 to INR 650,000 and provide benefits that will let you get more out of what matters to you, month after month. The benefits include:

• Private Medical & Dental Cover
• Health Assessment
• Life & Disability Cover
• Critical Illness & Personal Accident Insurance
• Retirement Savings Plan
• Holiday Buy for more days off
• Remote & Flexible Working

Training & development

Employees at NatWest Group have access to extensive learning and development opportunities through the company's academy, which offers curated learning from bite-sized courses to professional qualifications. They can choose to deepen existing skills or acquire new ones, supported by mentoring, guidance tools, and opportunities to work in different parts of the business. For those seeking a career change, the company provides full-time reskilling programs with professional tutoring.

Career progression

Personalized development plans are provided to allow employees to set their own learning goals with managerial support for their career growth. Employees receive three days a year dedicated to self-directed learning, enabling them to acquire the skills needed for future roles and adapt to changing technologies and business environments.

Sources

The following sources were used in researching this page:

• jobs.natwestgroup.com/pages/learning-and-development
• jobs.natwestgroup.com/pages/working-here
• jobs.natwestgroup.com/pages/reward
• ambitionbox.com/salaries/natwest-group-salaries/customer-service-and-operations-analyst?experience=0
• youtube.com