Operations Support Intern null

About Nbyula

The German tech brand horizontal marketplace for global studies and work, integrating people, content, tech, and services. They're creating a digital ecosystem focused on trust and transparency. They're redefining international opportunities through extensive data infrastructure and international alumni content.

Your role

Operations Support Interns observe user pain points and interactions with the product, guiding them for optimal usage. They provide data to the product team for improvements, track usage patterns, and make recommendations to enhance user experience. They also facilitate connections between demand-side users and supply-side service providers on the Nbyula platform.

What will you do and learn:

• Research and identify users for the Nbyula platform. This includes users on the demand side, like aspiring international studies students, alumni, international professionals, etc.
• Identify the most efficient and effective channels for reaching out to the users.
• Identify and collate data sources related to international study programs, scholarships, and allied services websites
• Use internal and external tools to refine the quality and size of the database.
• Assist with application filing and documentation, and identify opportunities for automation of the most effort-consuming paths, hence reducing the effort in the product operations.
• Converse with the users to smoothen their application process and gather insights regarding their concerns.
• Engage the users through Nbyula and social media communities.
• Manage all the various tasks efficiently and effectively using the tools and technology offered by the company. This includes project management, conversation management, data analysis, document sharing, collaboration tools, scheduling and meeting tools, etc.

Training & development

Embark on a unique internship journey with the expert Growth Team, where you'll receive more than just a fixed stipend and attractive incentives. In this immersive one-year program, the Autodidacts-Terraformers empower you to become self-directed learners, conducting research and finding solutions. While guidance is provided, it fosters independence and critical thinking, shaping you into a capable professional prepared to tackle real-world challenges.

Benefits

Nbyula provides a great working environment along with the following benefits:

• Chance to convert into a Full-Time employee and become a full-fledged Terraformer.
• Fixed stipend and incentives that reward your mastery, supplemented with performance-driven incentives.
• A wholesome package of training and developmental avenues that constantly enrich your skill set.
• An ecosystem fostering innovation, where every voice harmonizes into the choir of progress.
• A chance to script your chapter in Nbyula's success saga celebrated with fervor.

Career progression

Terraformers embrace calculated risks, demonstrating a willingness to explore the unknown while evaluating potential outcomes. This approach fosters growth opportunities and paves the way for advancement in their careers.

Work-life balance

At Nbyula, they grant long weekend breaks, strategically aligning Thursdays and Tuesdays with holidays for extended leisure time. While dedication to the goals is paramount, they prioritize preventing burnout and encourage team members to work to their fullest potential without sacrificing personal well-being. The focus on self-actualization minimizes distractions, allowing Terraformers to achieve their full potential.

Culture & vibe

Nbyula fosters a culture of openness, embracing diverse backgrounds and perspectives in problem-solving, while humility underscores respectful discourse, encouraging differing viewpoints with gratitude and respect for all.

About you

Skills that will help you succeed in this role:

• 0-2 years of experience in B2B/B2C operations domain
• Experience with user/client onboarding and engagement
• Pro in searching and collating information through online tools
• Spoken and written English proficiency
• Extremely numbers and objectives-driven person who can deliver set monthly/quarterly targets
• Should be present and active on social media platforms (LinkedIn/Instagram/Facebook/Twitter, etc)
• Strong organizational and interpersonal skills
• Highly energetic and passionate about product operations and process optimization

Sources

The following source was used in researching this page:

• nbyula.com
• linkedin.com
• youtube.com