IT Helpdesk - Intern null

About NCR:

NCR Corporation (NYSE: NCR) is a leading software- and services-led enterprise provider in the financial, retail and hospitality industries.  NCR is headquartered in Atlanta, Georgia, with 36,000 employees globally.  NCR is a trademark of NCR Corporation in the United States and other countries.

Primary Responsibilities:

• Provide Phone Support for PC client issues e.g. Desktop/Laptop (Mostly Dell Machines) Hardware, Software, OS, Printers, etc. too all employees NCR Globally.
• Provide information on IT processes, general how-to queries, and known outages.
• When a problem is reported, the Help Desk Analyst must analyze the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.
• Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.
• Co-ordinate with third-party vendors like Dell and Canon for hardware issues.
• This job role requires candidates to provide IT support on inbound calls, Web tickets and chat. The IT Help Desk team operates on a 24x7 basis.

Technical Skills: 

• Strong Computer Skills and the Ability to Troubleshoot and Diagnose Problems, Familiarity with both PC and Mac Hardware and Software, Experience with Network Repairs and Analysis.
• Knowledge of Office 365, Bit-Locker Encryption and Service Now incident Management is preferred, but not mandatory.
• Basic networking concepts, troubleshooting LAN/remote access problems. Ability and willingness to learn quickly, keep knowledge current.

Education:

Minimum qualification: HSC (Grade 12) in any field. The technical diploma is preferred, but not mandatory.

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement:

• Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.