Operations Associate null

Your role

Job Description:

An operations associate will assist and coordinate the operations of the Learning Department and will be responsible for accomplishing students' experience, engagement, and placements. They will function within the department to ensure the smooth running of set operational processes. The role requires proactive communication, quick execution & improvising to bolster batch performance.

Responsibilities:

• Connecting with students daily to drive learning outcomes.
• Own a batch of students (250-300) end-to-end.
• Make sure that students are adhering to set objectives - attending lectures, giving assignments, assessments, and contests.
• Make sure that student experience is maintained in and outside the batch.
• Make sure that student escalations are being handled within TAT.
• Run experiments in batches as mandated by the projects team.
• Give user feedback to the products team. 
• Every Week review scorecards of students and give feedback in 1:1 sessions (Over call/zoom).
• If revision classes are required, or the pace needs to be changed - discuss and execute along with the concerned teams. 

About you

Requirements:

• Willingness to work in a fast-paced and output-driven environment.
• Basic Knowledge of Excel/Google Sheets.
• Good communication skills - Proficiency in English and Hindi (Spoken & Written).
• Earlier Customer-facing experience preferred.
• Willing to make calls and be responsible for communication as and when necessary.

Mandatory Skills:

• Operations
• Excel
• VLOOKUP

Benefits

What the team can offer:

• Earn a competitive salary
• Healthcare and welfare
• Goodies and Gadgets
• Free-flowing supply of resources
• Good food
• Flexible leave policy
• A lot of games
• Ridiculously bright minds

Training & development

At Newton School, you will have access to the online learning platform, as well as the library of resources and teaching materials. This ensures that you are fully equipped for the best possible learning experience.

Career progression

The company develops expertise in tech education and receives valuable insights to advance their careers, all while being encouraged to take ownership of their work and embrace new challenges.

Sources

The following sources were used in researching this page:

• careers.newtonschool.co/#!/
• careers.newtonschool.co
• newtonschool.co/teach-at-newton