Supplier Success Executive null

Nivoda, an online diamond marketplace, is experiencing a strong period of growth creating the opportunity for a motivated individual to join our Supplier Team. This is an excellent chance to join a company in an exciting period of growth and to make a real difference.

Role Mission: The main goal of the Supplier Success Executive is to ensure we build the best relationship and offer excellent service to our suppliers to create a happy supplier base for Nivoda and make suppliers refer Nivoda to other suppliers. This position will be working closely with the supplier sales team and IT team and fulfillment team to ensure all the suppliers are live on the platform and they consider us as one of their important customers.

Outcomes

All suppliers are live on the platform with correct data;

• Make sure no suppliers are in the Expired/ Pending Stage
• Working hand in hand with the IT team, suppliers sales team, and the suppliers to make sure all the supplier's stock is live
• Get deep into the error/ problems of all the stock on the Expired/ Pending tab
• Weekly reporting on the progress of increasing online suppliers, why or why are we not on target, and how do we get there.
• Make sure we are receiving all the correct data from the suppliers 
• Keep on comparing their prices on Nivoda and other websites to ensure we get the best prices from the suppliers

Build a long-term relationship with the suppliers

• Build long term relationships with all onboarded suppliers
• Resolve daily issues with the suppliers mentioned by the fulfillment team 
• Educate the suppliers about our platform and new features
• Meet the regular targets of up-selling and cross-selling
• Work on different projects with the suppliers within the timelines