Customer Service Executive null

Responsibilities

• Inbound calling for customer service.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts.
• Follow communication procedures, guidelines, and policies.
• Take the extra mile to engage

Qualification and Education Requirements

• Education: Graduation/HSC qualified.
• Excellent verbal and written communication skills.
• Good Interpersonal skills, numerical and analytical ability.
• Decision-making skills.
• Language required: English & Hindi mandatory +Kannada/Tamil/Marathi preferred.
• Proficient in MS Office (Excel, Word).
• Should be flexible for day shift- (9-hour of login between 8 AM - 10 PM).
• Comfortable with working 6 days a week and the week off will be on a weekday.

Employee Value Proposition

• Employee health insurance of Rs 1 lakh per year. Premium is paid by the company.
• Employees get free lunch and snacks.
• Employees are promoted every 6 months. Outstanding performers get promoted every quarter.
• Monthly reward and recognition to outstanding performers.
• Accelerated growth of employees and can become Assistant Manager in as early as 2 years.
• Regular team parties and Annual Day outings for all employees.