Performing outbound calls to insurance companies (in the US) to collect outstanding Accounts Receivables.
Responding to customer requests by phone and/or in writing to ensure customer satisfaction and assure that service standards are met
Analyzing medical insurance claims for quality assurance
Resolving moderately routine questions following pre-established guidelines
Performing routine research on customer inquiries.
Developing and maintaining a solid working knowledge of the healthcare insurance industry and of all products, services and processes performed by the team
Identify the outstanding claims with payers through the reports from clients
Place calls with payers with regard to outstanding claims
Document the details of the calls made to payers in DBPMS and the client software
Coordinate with the team leader in following the processes
Requirements
Ability to work regularly scheduled shifts from Monday-Friday 17:30 pm to 3:30 am IST.
University degree or equivalent that required 3+ years of formal studies of the English language.
1+ year(s) of experience using a computer with Windows PC applications that required you to use a keyboard, navigate screens, and learn new software tools.
6+ months of experience in a service-oriented role where you had to correspond in writing or over the phone with customers who spoke English.
6+ months of experience in a service-oriented role where you had to apply business rules to varying fact situations and make appropriate decisions
Ability to communicate (oral/written) effectively to exchange information with our clients.
The shift timings can be changed as per client requirements. Additionally, resources may have to do overtime and work on weekends’ business requirements.
All new hires will be required to successfully complete our Orientation/Process training classes and demonstrate proficiency in the material.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
University degree
Degree or Certificate
Minimum Level of Study
Associate Degree or higher
From an Institution in
India
Study Field
B
Accounting, Commerce & Finance
Actuarial Studies
Business Administration & Management
Economics
Human Resources
Leisure, Hospitality, Tourism & Retail
E
Engineering & Mathematics
I
IT & Computer Science
S
Agricultural Science & Management
Biochemistry
Biology
Chemistry
Earth Sciences
Ecology & Evolution
Work rights
The opportunity is available to applicants in any of the following categories.