Network and Systems Analyst null

About NTT Data

NTT DATA Services is a global business and IT services provider specializing in digital, cloud, and automation across a comprehensive portfolio of consulting applications, infrastructure, and business process services. They aim to create new paradigms and values that contribute to a richer and more harmonious society by making full use of information technology.

Your role

In this role, you will be responsible for:

• QA team is the first Point of contact for the Global Shared System (Global Mail, Global AD, NTT Data Portals, and Global Network) issues for the regions (Services, APAC, EMEA, EVERIS, JAPAN, CHINA, EMEA, and BS) and maintaining a high level of customer support.
• Will be working as a liaison for the ITM Team (Headquarters, Japan), regional IT teams, and Technical Support teams on various issues related to Global Shares Systems (AD, Email, Network, and SharePoint).
• Collaborating with Central, Headquarters, and regional teams on incidents, maintenance, and change activities.
• Monitor emails and acknowledge issues within the defined SLA
• Ready to initiate an emergency meeting as per the request whenever required.
• Tracking Remedy Tickets & Follow-Ups with the respective teams to make sure the request is addressed within the due date.
• Ensure system availability and reliability of overall Global Shared systems all the time.
• Preparing weekly and monthly reports
• Managing the Change Maintenance Calendar.
• Handling global Shared Systems Support Operations (24*7) Individually.

For the detailed job description, click on the "Apply on employer site" button.

Training, development & rotations

NTT DATA supports and invests in its employees to develop and acquire the skills and knowledge for their roles, career progression, and growth.

Employees have access to their various development tools;

• Udemy (the leading online learning platform)
• The best external training providers for technical and professional skills development & certification
• A suite of business and management courses that they run internally
• Lunch and learns sessions
• RISE mentoring program
• They understand that coming to work is more than just a job; They care immensely about their people and their personal and professional development.

Salary & Benefits

The annual salary for this role can range from INR 3 Lakhs to INR 5.5 Lakhs. (Source: AmbitionBox)

Benefits they offer include:

• Healthcare & Insurance
• Life Insurance
• Disability Insurance
• Dental Insurance
• Vision Insurance
• Stock Options & Equity
• Flexible work time
• Maternity & Paternity Leave
• Gym Membership
• Employee Assistance Program

Work-life balance

At NTT DATA, they understand you're not just building a career - you're building a life. Meaningful work, a reasonable work-life balance, a community guided by the free exchange of ideas, and constant learning are just a few of the values they stand for. Work days are usually from Monday to Friday. They have flexible work timings.

Culture & vibe

Customer needs are first and foremost for the company. NTT Data strives to understand the client’s requirements and tries to resolve them on a priority basis. The company has a principle of foresight which makes them work more in advance. They don’t like to settle for the status quo and like to change or adapt to the changing needs of the industry.

Teamwork is another principle that is followed in the letter. NTT Data believes that more diversity creates more brilliance in work.

About you

Requirements for this role include:

• Ability to understand and work on Critical, high, medium, and low priority. tickets through the Remedy Ticketing Tool.
• Should know how the Remedy Ticketing Tool works.
• Incident management.
• Change management.
• Problem management.
• Knowledge of Active Directory.
• Knowledge on how Office365 applications works.
• Networking Concepts.
• Willing to work in 24*7 Shift Operations.

Preferable Skills:

• ITIL Foundation certification preferable.
• Strong team player who works independently and is self-motivated.
• Adaptable and able to quickly understand new technologies / emerging markets.
• Take ownership and focus on outcome and user experience.
• Ability to work and communicate effectively with technical and non-technical teams.
• Work in virtual teams spanning multiple time zones.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.