Spanish Helpdesk Associate/ Sr Associate Noida null

Job Overview

NTT Data Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Spanish Helpdesk Associate/ Sr Associate to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

Responsibilities

• Provides L1/ L1.5 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner.
• Knowledge of troubleshooting Windows XP, Win 7/8 Operating system, PC Hardware, Basic Knowledge of Internet Explorer, Networking, Messaging, MS Office, COTS applications etc.

Requirements

• Must be able to speak fluent English & possess excellent writing and comprehension skills & excellent customer handling skills
• Graduate Degree
• Good hold on Spanish language (Writing+ Speaking)
• Must be B2 level certified in the Spanish language
• At least 6 Months plus years of experience in a technical support role.
• Good Communication Skills.
• Rotational shifts (24*7).
• Basic Technical TS skills.