Support Analyst Apprentice null

Your role

This position is office-based, primarily responsible for providing technical support to business users in both networked and standalone configurations and helps in resolving technical issues. The support is provided remotely via phone or email and sometimes through instant messaging.

Duties and responsibilities

• Supports business users through remote access software while identifying, researching, and communicating on technical issues and driving them towards resolution.
• Operate in 24x7 rotational shifts.
• Responds to telephone calls & emails, for technical and functional support. Technical support involves troubleshooting, training, report generation and fault logging of IT systems for end-users of business applications. Functional support includes supporting internal IT teams by providing detailed documentation on tickets, providing access to applications in a production environment, helping in processing security forms, submitting application and network performance KPIs.
• Responsible for meeting defined service level agreements for resolving service requests and incidents (from opening to closure)
• Document, track and monitor issues to ensure timely resolution of service center tickets.

Supervisory responsibilities

• This position has/does not have direct supervisory responsibilities.

About you

Required qualifications

• Bachelor’s degree, preferably in computer science, or equivalent education and experience.
  • 0-6 months of IT support experience and/or call center experience (Windows 10/11/Linux Support).
• Good problem-solving skills and attention to detail.
• Excellent communication skills in the English language.
• Able to work independently, & willing to work in rotational shifts.

Desired qualifications

• Microsoft, Cisco and ITIL certifications.

Knowledge, skills, abilities, and other characteristics (Optional)

• Knowledge of Windows 10/11 OS, Active Directory, MS Office Applications, O365
• Teamwork & Interpersonal skills
• Analytical, problem solving & decision-making skills.
• Organizing & planning skills

Benefits

Oceaneering offers comprehensive and competitive benefit packages worldwide, tailored to the local market of operation. Employee benefits therefore will depend on work location and role, however, may include life insurance, income protection, pension, private medical insurance, and annual leave.

Training & development

They make a priority of providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, Oceaneering is committed to lifelong learning and ongoing education, including developing people skills. Every month, hundreds of employees are provided training, including HSE awareness, apprenticeships, entry and advanced-level technical courses, management development seminars, and leadership and supervisory training.

To know more about what it is like to work for Oceaneering, watch this video:

Career progression

Oceaneering is committed to providing lifelong learning, identifying future supervisors and managers, and has a strong ethos of internal promotion. They can offer long-term employment and career advancement across countries and continents. Working at Oceaneering means that if you have the ability, drive, and ambition to take charge of your future-you will be supported to do so and the possibilities are endless.

Sources

The following sources were used in researching this page:

• careers.oceaneering.com/global/en/
• oceaneering.com/careers/benefits/
• youtube.com