Support Engineer Apprentice null

Your role

The main purpose of this position is to handle customer requests for issuance of License Key subscriptions and logging of requests/incidents databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smart solve, etc. with precision. It includes Database Management, maintaining documentation, and preparing customized reports for management.

Duties and responsibilities:

 Essentials:

• Issue License Keys to customers for data subscriptions using C NAV Software tools maintaining SLAs < 1 Hour.
• Assist with subscription billing documentation for processing invoices.
• Assist Engineering assistants, Support engineers, and Supervisors in administrative matters and resolve queries associated with ROV, AGV, and its equipment using available documentation & resources.
• Maintain and manage relevant technical Departmental databases using helpdesk and knowledge base software like Peoplesoft, MESD, Smart solve, etc. with precision.
• Prepare customized reports for Operations, Commercials, Technical groups, and Senior management.
• Logging and keeping records of customer queries.
• Maintain and manage documentation and records in an organized manner.
• Provide administrative support to customers in operational matters.
• Carry out the administrative duties of the department.
• Preparing/Updating self-help documents/procedures to assist employees in carrying out the departmental tasks without any assistance.
• Manage calls and Correspondence via E-mails, ticketing system, etc.

Non-essentials:

• Undertake continuous improvement training programs and specific projects as instructed by management.
• Any other duties as and when instructed by the management.

Safety

• Ensure that the Safety policies and procedures are understood and adhered to so far as is reasonably practicable to proactively ensure a safe working environment.
• Carry out work by the Company's Health, Safety, Environmental, and Quality Systems.
• Proactively identify workplace hazards and suggest improvements to enhance the safety and quality of the work environment.

Others

• Perform the assigned tasks with due diligence and precision following the guidelines of the Integrated Management System of the company.
• Eliminate waste of whatever form, suggest the use of more environment-friendly substances and better practices, and contribute to the continuous improvement of the work environment.

Supervisory responsibilities:

•  This position has NO direct supervisory responsibilities.

Reporting relationship:

• Supervisor, Technical Support
• Assistant Manager, Technical Support

About you

Qualifications:

 Required:

• Graduates of any discipline can apply
• Able to work in shifts of 42.5 hours (weekly) (Morning, Evening, Night & Weekends)
• Knowledge of MS Office and computer fundamentals

Desired:

• Good understanding of Helpdesk Software System
• Minimum 1-year experience as Administrator in Support operations

Knowledge, skills, abilities, and other characteristics

• Excellent Verbal & Written Communication Skills in English
• Disciplined documentation and record-keeping skills
• Possessing a proactive, positive, “can-do” attitude
• Gives and receives constructive feedback

Closing statement

Working conditions:

This position is considered OFFICE WORK which is characterized as follows. 

• Almost exclusively indoors during the day
• Occasional exposure to airborne dust in the workplace
• Work surface is stable (flat)

Physical activity/Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

This position is considered LIGHT work.

• Lift 10-20 pounds (Occasional)
• Climbing, stooping, kneeling, squatting, and reaching (Occasional)
• Standing (Frequent)
• Repetitive movements of arms and hands (Constant)
• Sit with back supported

Compensation & benefits

They offer comprehensive and competitive benefits packages are offered worldwide, customized to each local market of operation. Employee benefits vary depending on the work location and role but may encompass life insurance, income protection, pension plans, private medical insurance, and annual leave allowances.

Training & development

Oceaneering prioritizes providing learning and development opportunities to enable employees to achieve their potential and take charge of their future. As well as developing employees in a specific role, we are committed to lifelong learning and ongoing education, including developing people skills and identifying future supervisors and managers. Every month, hundreds of employees are provided with training, including HSE awareness, apprenticeships, entry- and advanced-level technical courses, management development seminars, and leadership and supervisory training.

Career progression

At Oceaneering, they prioritize career advancement through structured training, mentorship, and performance evaluations. It offers diverse development opportunities aimed at equipping employees with skills for advancement and leadership roles. Internal promotion pathways and a commitment to continuous learning create an environment conducive to long-term career growth and success.

Sources

The following sources were used in researching this page:

• oceaneering.com/careers/benefits/
• careers.oceaneering.com/global/
• youtube.com/watch?v=G98-0EegNEc