Associate, Reverse Mortgage Servicing- Bangalore null

Job Description

The analyst is responsible for the processing of various tasks involved with servicing Reverse Mortgage Loans and assisting inefficient handling of the servicing functions. This position requires the ability to work in a collaborative/team environment aimed at continuous improvement while always meeting or exceeding expectations.

Job Function & Responsibilities

• Ability to perform all duties as described under the Reverse Servicing Position
• Perform daily follow-up of all assigned assets to ensure a smooth process to avoid delays
• Respond to all incoming requests regarding claims status'
• Conduct proactive and effective pipeline management by standard performance expectations
• Update Servicing System with the status of assigned claims including events completed and/or delays
• Complete proper review and execution of needed supporting documentation to ensure the claim can be submitted to HUD properly and timely
• Verify the accuracy of all relative documents extracted from various resources, including invoices, internal departments, vendors, and external services
• Receive, research, and resolve inquiries in a timely and accurate manner and communicate effectively with the vendor, client, investor, internal departments, and external services when necessary
• Liaise with other departments within the company to understand and resolve differences
• Participates in projects, reports, or assists with other tasks as determined by management

Key result area

• Processing residential and unsecured loan reimbursements and claims
• Turnaround time of 24 hours
• Maintain quality at 100%

Qualification

• Bachelor's degree or equivalent of fifteen years of education.
• Default mortgage claims/loan servicing experience
• Strong attention to detail, organizational skills, ability to manage time effectively, ability to multi-task within a set amount of time, and excellent decision-making skills
• Proficient in Microsoft Word, Excel, and Access
• Team player and has a positive attitude; approachable
• Preference will be given to any candidate that has prior experience in US Mortgage is a benefit.