Customer Success Intern null

Your role

The Client/Customer Success Intern will play a crucial role in ensuring customers achieve their desired outcomes and experience the full value of OpeninApp's services.

Key responsibilities

• Client Onboarding:
  • Guide new clients through the onboarding process to ensure a smooth transition and setup.
  • Conduct welcome calls and product training sessions.
• Client Engagement:
  • Proactively reach out to clients through cold calling, emails, and other communication channels to build strong relationships.
  • Regularly check in with clients to understand their needs, gather feedback, and identify opportunities for improvement.
• Account Management:
  • Serve as the primary point of contact for assigned clients, providing exceptional support and addressing any issues or concerns promptly.
  • Develop and maintain a deep understanding of each client's business goals and objectives.
• Upselling and Cross-Selling:
  • Identify opportunities to upsell or cross-sell additional products or services that align with clients' needs.
  • Present and demonstrate the value of new features and upgrades to clients.
• Renewals and Retention:
  • Monitor client satisfaction and proactively address any risks of churn.
  • Work towards achieving high renewal rates by ensuring clients realize the full value of their offerings.
• Performance Metrics:
  • Track and report on key performance indicators (KPIs) related to client success, outreach efforts, and overall client satisfaction.
  • Use data and insights to continuously improve the client success process.
• Collaboration:
  • Collaborate with sales, marketing, and product teams to ensure a cohesive client experience.
  • Share client feedback and insights with internal teams to drive product improvements and innovation.

About you

They are only looking for people who want to prove to the world how gifted they are or who really want to truly democratize access to capital.

This role requires a strong emphasis on outreach and cold calling to engage with clients/customers, understand their needs, and drive successful adoption and utilization of their products.

Benefits

They offer the following benefits:

• Continuous improvement and feedback
• Passionate company culture
• Training programs

Training & development

Engage in sales training programs to refine your skills and deepen your knowledge. Embracing continuous improvement, you will actively apply feedback for professional growth. You will also get to collaborate with various teams and experience opportunities to know your talent, skills & work ethic.

Source

The following source was used in researching this page:

• openinapp.com