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About Oracle

Oracle is a cloud technology company that provides organizations around the world with computing infrastructure and software to help them innovate, unlock efficiencies, and become more effective. It has also created the world’s first – and only – autonomous database to help organize and secure its customers’ data.

Your role

Global Order Management Team is responsible for validating and processing executed contracts following the established procedures, policies, and standards. This involves liaising with various cross-functional stakeholders including Sales, Partners, Business Finance, Business Practices, and upstream and downstream processes to ensure timely and accurate order processing and revenue recognition. This team manages online and offline submissions for License, Hardware, Cloud, Support Renewal and Education

Job role:

• Perform data entry, record verification, and validation of policies in alignment with current business practices and Desk Manuals - HW/License/Cloud/Support Renewal/Edu
• Identify queries on non-compliant requests; work with the right stakeholders to resolve them by providing details on possible resolution
• Collaborate with Upstream and Downstream teams like CDM, IB, Collection, and AR for the resolution of customer-related issues
• Adherence to compliance guidelines including SOX, internal & external compliance audits
• Constantly strives to enhance technical and process knowledge; participates in assessment programs – updates, LLC, etc.
• Meet the defined KPIs – Input Quality, Output Quality, Efficiency & Turn Around Time
• Must demonstrate Customer Centricity with an intent to resolve issues in a timely and effective manner (Deliver true value by earning customer's trust).

Training & development 

Your learning goals are covered with self-paced content from sources such as LinkedIn Learning, O’Reilly Books Online, Harvard ManageMentor, IEEE Xplore Digital Library, and more to instructor-led classes and certifications. Plus, get tuition reimbursement on approved courses.

Benefits

Oracle offers a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more. Also, encourage the employees to engage in the culture of giving back to the communities where all live and do business.

Career progression

Get the resources, tools, and support to start your new career with confidence and achieve your goals.

• Define your career aspirations and make a development plan to achieve them.
• Oracle HCM Cloud facilitates career conversations, planning, and visibility of new opportunities.
• Grow your career, network, and skills with a mentoring program that matches mentees and mentors.
• Connect with internal talent advisors when you’re ready for new opportunities.

Work-life balance

At Oracle, you can recharge with competitive paid time off and holidays. All employees have flexible paid sick time when they or their families need it. And you can give back with up to 40 paid volunteer hours each year. Hybrid and remote work opportunities are also available.

Culture & vibe

Diversity and inclusion power innovation at Oracle. Diverse perspectives make its ideas better and the teams stronger. It’s why it has created a workplace where everyone can do their best work without barriers. When everyone is heard and valued, it is inspired to go beyond what’s been done before.

About you

To apply for this position you should have the following skills

Education:

• Graduate/Post Graduate    

Key skills:

• Strong communication skills [Verbal and Written] - Skill to interact with diverse stakeholders and departments across cultures, internationally
• Problem-solving and Decision-Making skills - To recognize deviations from standard practices and analyze situations to make decisions
• Innovation – Ideation and process recommendations to improve customer experience, team efficiency, and continuous improvement.
• Ability to consistently meet deadlines and achieve goals
• Should be well versed in Computer Usage and MS Office Applications like Excel, Word, and PowerPoint

Key competency:

• Change Agility
• Mastering Complexity
• Communicating for Impact
• Performance Drive and Execution.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Source 

The following source was used in researching this page:

• Oracle.com/careers/
• Youtube.com