Employer Description
Innovation starts with inclusion at Oracle. We are committed to creating a workplace where all kinds of people can be themselves and do their best work. It’s when everyone’s voice is heard and valued, that we are inspired to go beyond what’s been done before. That’s why we need people with diverse backgrounds, beliefs, and abilities to help us create the future, and are proud to be an affirmative-action equal opportunity employer.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, age, or any other characteristic protected by law. Oracle will consider employment-qualified applicants with arrest and conviction records pursuant to applicable law.
Job Description
About ODC
Oracle Data Cloud helps marketers use data to capture consumer attention and drive results. Used by 199 of the 200 largest advertisers, our Audience, Context, and Measurement solutions extend across the top media platforms and a global footprint of more than 100 countries. We give marketers the data and tools needed for every stage of the marketing journey, from audience planning to pre-bid brand safety, contextual relevance, viewability confirmation, fraud protection, and ROI measurement. Oracle Data Cloud combines the leading technologies and talent from Oracle’s acquisitions of AddThis, BlueKai, Crosswise, Datalogix, Grapeshot, and Moat.
Within ODC, Moat Analytics is a proprietary solution that enables the collection of signals and metrics to better understand ad effectiveness, engagement, and overall consumer attention.
About the Opportunity
- Focus on Moat and the Measurement aspect of the business.
- Assist clients in customizing and managing dashboards, troubleshoot any questions they may have on the product offerings, as well as helping in understanding and applying rich analytics data to their business - whether it be with AdOps to drive optimizations and efficiencies.
- Support account managers in building client relationships, ensuring a successful partnership and great experience with Moat and our products.
- Review and monitor data, proactively surfacing insights, and building reports to share with clients.
- Serve in a support role, helping account managers deliver a best in class service to our clients
- Collaborate with Moat's account management and integrations teams to create a positive client experience.
- Become an expert on Moat's strengths and capabilities.
- Assist with administrative efforts related to client accounts.
About You
- Bachelor’s degree with 3+ years experience in the digital industry
- Must have worked in a client-facing role and open for 24/7 support
- Strong data analysis skills
- Excellent MS office proficiencies
- Fluency within English, both written and verbal
- Clear and professional written and phone communication.
- Outstanding attention to detail.
About the Team
- We hold ourselves to exceptionally high standards for the client experience.
- We are dedicated to providing fast, thoughtful, and high-touch interactions with every client, during every stage of their partnership with us.
- We value superior writing skills and a friendly, considerate, and value-driven communication style.
- We strive for incredible attention to detail, empathy, and fast turnaround times.
- We love what we do and have a ton of fun doing it.
Detailed Description and Job Requirements
- Builds long-term, strategic relationships with named and vertical business alliance partners.
- Establish operational escalation procedures to quickly identify and resolve issues.
- Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. Strong analytical skills preferred.
- As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
- This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
- As a Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for the resolution of problems related to the installation, recommended maintenance, and use of Oracle products.
- Your primary task will be to provide support to customers who contact the Oracle Solution Center and maintain a high level of customer satisfaction while meeting guidelines (mostly through electronic means).
- Able to work with general guidance from senior support engineers and management and, in some areas, may work independently.
- Solutions often take time to develop through research, collaboration, or problem replication.
- Duties and tasks are standard with some variation.
- Completes own role largely independently within defined policies and procedures.
- One year prior working experience with Oracle products (or at least two years related experience without Oracle products) and technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a 3.0 GPA OR functional degree + technical higher degree or in lieu of degree may substitute 4 years professional experience & professional certification (i.e., CNE, MCSE, CPA, Oracle, etc.).