Customer Service Admin Support null

About Oracle India

Oracle India is a significant presence in the Indian technology and IT industry. It is a part of the larger Oracle Corporation, which is known for its database software, cloud solutions, and enterprise software products.

Your role

As a member of the Support organization, you will resolve post-sales customer inquiries via phone and electronic means. Your focus is to provide level two support including problem resolution within published goals using the Knowledge Base, writing product documentation, using Web Resources, Lab Testing, etc. to resolve issues.

Responsibilities

• You will provide guidance and real-time resolution on a wide range of technical and non-technical customer issues including, but not limited to: product compatibility and configuration, license reconciliation, support entitlements and validation, invoice and shipping inquiries, electronic support troubleshooting, and product availability.
• Handle open service requests that are dispatched, implement fixes, (i.e. write SQL scripts, and document the case for escalation), analyze the hardware or software problem, and write case notes in the tracking system.
• Work is semi-routine in nature. Support may be delivered via electronic channels (web, e-mail, etc.) or phone.
• The position may work in a call center environment as needed.
• Also, you will be the point of contact for new customers, introducing and educating them on Oracle as a whole.
• You will also have the opportunity to gain knowledge of specific product areas within Oracle's core technologies and/or applications.

Training & development

Oracle India is recognized for its investment in the training and development of its employees. The company provides opportunities for skill enhancement, certifications, and continuous learning. You will get guidance and resources to help you advance your knowledge of Oracle’s business, strategy, industry, and products while growing your business, leadership, and technical skills.

Salary & benefits

The estimated total pay for a Customer Service Analyst at Oracle India may range from INR 5.9 to 8.7 LPA.

In addition to competitive salary other benefits include:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plans
• Paid Time Off
• Employee Discounts
• Relocation Assistance
• Employee Assistance Program

Career progression

The company values professional development and offers training and development programs to keep employees at the forefront of technology and industry trends. Mentorship, networking, and building relationships within the organization can also be valuable for career growth. Oracle India encourages employees to set clear career goals, seek regular feedback, and take an active role in their own development.

Work-life balance

Oracle offers flexible work arrangements to accommodate the needs of its employees. Employee Assistance Programs (EAP)  are available to help employees manage personal and work-related challenges. These programs can include counseling services, legal assistance, and financial planning. Oracle India promotes wellness programs to support the physical and mental well-being of its employees.

Culture & vibe

Oracle India is known for its commitment to values such as innovation, integrity, customer focus, and diversity. The company places a strong emphasis on fostering an inclusive and diverse work environment.

About you

Requirements:

• 0 to 2 years of experience relevant to a functional or technical role.
• Possess customer service and problem-resolution skills.
• Expertise in SQL scripts.
• Applicants are required to read, write, and speak the following languages English.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.

Source

• ambitionbox.com/salaries/oracle-salaries/customer-service-analyst
• oracle.com/in/careers/culture/training/