Customer Service Analyst null

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Today, Oracle is a global leader in enterprise software, with a portfolio that includes database management systems, cloud applications, and business intelligence tools.

Your role

• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of their Electronic Support Services.
• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• In this role, your primary focus will be to deliver post-sales support and solutions to the Oracle Support Services customer base while serving as an advocate for customer needs.
• You will be responsible for fielding and resolving post-sales non-technical customer inquiries via phone and electronic means and technical questions regarding the use of and troubleshooting of their Electronic Support Services.
• As a primary point of contact for customers, you will act as a liaison between Oracle employees and the customer with moderate direction from Senior Client Relations Analysts and management.
• You will also provide guidance and resolution on a wide range of technical and non-technical customer issues.
• Resolution is primarily provided in real-time with follow-up for more complex matters.
• This work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures.

Training, development & rotations

Oracle provides various opportunities for its employees to improve and grow while working for the company’s mission. The company's biggest assets are its people, and they treasure what they have to say about their experience. Oracle provides its employees with opportunities to learn both professional and interpersonal skills for their development. Oracle is committed to offering opportunities to acquire new skills and strengthen its readiness to advance into new roles. One can move up the ladder quickly at Oracle, as the company offers many opportunities for growth and development, and employees are given the chance to work on cutting-edge technologies. The company also offers a lot of training and development programs to help employees grow in their careers.

Salary & benefits

The annual salary for this role can range from INR 4 Lakhs to INR 7.5 Lakhs. (Source: AmbitionBox)

Benefits offered to its employees include;

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plans
• Paid Time Off
• Employee Discounts
• Relocation Assistance
• Employee Assistance Program

Work-life balance

Their benefits are designed to help you lead a balanced life. They strongly believe that everybody needs some time off to recharge their batteries. You’ll have paid public holidays, vacation, and a flexible sick leave policy. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

Oracle believes that innovation starts with inclusion and to create the future there is a need for people with diverse backgrounds, perspectives, and abilities. That’s why the company is committed to creating a workplace where all kinds of people can do their best work. These communities include but are not limited to, Women in Technology, Veterans, LGBTQ+, Parents, and People with Disabilities.

About you

Requirements:

• An ideal candidate would have a prior working knowledge of or the desire to quickly learn about Oracle Financials, Oracle Service, ITS, Imaging, GSR, the World Wide Web, internal knowledgebase, MSOffice tools, and their Electronic Support Service Offerings.
• In addition, you will need to understand the use of operating systems, hardware environments, software, networking, and Oracle products, and how they all interrelate in a customer environment.
• You have a Bachelor's degree & 0 to 2 years of experience.
• An ideal candidate will have excellent communication skills, will have shown prior abilities to be an effective team player, and will demonstrate commitment to ensuring customer success.

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.