Systems Analyst 2 Support null

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Today, Oracle is a global leader in enterprise software, with a portfolio that includes database management systems, cloud applications, and business intelligence tools.

Your role

• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of their Electronic Support Services.
• As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Systems Engineer, you will interface with the customer's IT staff regularly. Either at the client's site or from a remote location, you will be responsible for the resolution of moderately complex technical problems related to the installation, recommended maintenance and use, and repair/workarounds for Oracle products.
• You should know about some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
• Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Because of substantial customer interfacing, a demonstrated ability to work with customers on an independent basis, while constantly achieving the highest levels of customer satisfaction is essential.

Responsibilities:

• This position will be responsible for providing customers with the guidance and support needed throughout the full life cycle to ensure the successful and most effective use of Oracle’s products.
• IR engineer will act as the primary liaison between Oracle and the customer. He/she will serve as Oracle's support/services lead to the customer and provide business process, application functionality, and technology expertise by delivering a combination of technical consulting and project management skills.
• Work with support/ customers in the resolution of Service Requests, and L1 activities, to prevent problems and resulting incidents from occurring.
• Ensure that communication is effective, that appropriate resources are assigned and that actions are understood in and prompt manner. Escalate to the appropriate levels in both organizations and regularly communicate status to stakeholders.

Training, development & rotations

Oracle provides various opportunities for its employees to improve and grow while working for the company’s mission. The company's biggest assets are its people, and they treasure what they have to say about their experience. Oracle provides its employees with opportunities to learn both professional and interpersonal skills for their development. Oracle is committed to offering opportunities to acquire new skills and strengthen its readiness to advance into new roles. One can move up the ladder quickly at Oracle, as the company offers many opportunities for growth and development, and employees are given the chance to work on cutting-edge technologies. The company also offers a lot of training and development programs to help employees grow in their careers.

Salary & benefits

The annual salary for this role can range from INR 12 Lakhs to INR 15 Lakhs. (Source: Glassdoor)

Benefits offered to its employees include;

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plans
• Paid Time Off
• Employee Discounts
• Relocation Assistance
• Employee Assistance Program

Work-life balance

Their benefits are designed to help you lead a balanced life. They strongly believe that everybody needs some time off to recharge their batteries. You’ll have paid public holidays, vacation, and a flexible sick leave policy. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

Oracle believes that innovation starts with inclusion and to create the future there is a need for people with diverse backgrounds, perspectives, and abilities. That’s why the company is committed to creating a workplace where all kinds of people can do their best work. These communities include but are not limited to, Women in Technology, Veterans, LGBTQ+, Parents, and People with Disabilities.

About you

Education/Experience:

• A bachelor's degree in Computer Science/Engineering.
• 0 to 2 years of experience.

Required Skills:

• Customer Service
• Excellent Communication (written/spoken)
• Excellent Organization skills are a must.
• Junior DBA skills
• Linux
• Team Player
• Unix
• self-driven, able to handle/drive projects independently

How to apply

To apply for this role, just click on the "Apply on employer site" button below, which navigates to the career page where the application can be submitted directly.