Young Graduates Program null

About Oracle

Oracle offers a comprehensive and fully integrated stack of cloud applications and platform services. Today, Oracle is a global leader in enterprise software, with a portfolio that includes database management systems, cloud applications, and business intelligence tools.

Your role

• As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs.
• This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting of their Electronic Support Services.
• A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
• As a Systems Engineer, you will interface with the customer's IT staff regularly. Either at the client's site or from a remote location, you will be responsible for the resolution of moderately complex technical problems related to the installation, recommended maintenance, use, and repair/workarounds for Oracle products.
• You should know about some Oracle products and one platform that is being supported.
• You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
• Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures

Responsibilities:

• Advanced Customer Services (ACS) is a unit within Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project-based one-time services.
• ACS services team sells from a broad IT-services portfolio both on a fixed price and T&M basis.
• ACS services are typically requested by large Oracle customers that require the utmost attention to real mission-critical applications and processes.
• ACS covers the majority of large-scale Oracle customers.
• Oracle Advanced Customer Services provides unmatched, tailored support that ensures the organization’s Oracle technology investments deliver the cutting-edge innovation and performance your business requires to compete, all while coexisting within your IT environment.
• ACS is industry-leading expertise with the highest customer satisfaction to support the organization’s business every step of the way.

Training, development & rotations

Oracle provides various opportunities for its employees to improve and grow while working for the company’s mission. The company's biggest assets are its people, and they treasure what they have to say about their experience. Oracle provides its employees with opportunities to learn both professional and interpersonal skills for their development. Oracle is committed to offering opportunities to acquire new skills and strengthen its readiness to advance into new roles. One can move up the ladder quickly at Oracle, as the company offers many opportunities for growth and development, and employees are given the chance to work on cutting-edge technologies. The company also offers a lot of training and development programs to help employees grow in their careers.

Salary & benefits

The annual salary for this role can range from INR 6 Lakhs to INR 9 Lakhs. (Source: AmbitionBox)

Benefits offered to its employees include;

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Retirement Plans
• Paid Time Off
• Employee Discounts
• Relocation Assistance
• Employee Assistance Program

Work-life balance

Their benefits are designed to help you lead a balanced life. They strongly believe that everybody needs some time off to recharge their batteries. You’ll have paid public holidays, vacation, and a flexible sick leave policy. Work days are usually from Monday to Friday with flexible work timings.

Culture & vibe

Oracle believes that innovation starts with inclusion and to create the future there is a need for people with diverse backgrounds, perspectives, and abilities. That’s why the company is committed to creating a workplace where all kinds of people can do their best work. These communities include but are not limited to, Women in Technology, Veterans, LGBTQ+, Parents, and People with Disabilities.

About you

Skills and Experience:

• Strong desire to provide high-quality customer service
• Excellent written and verbal communication skills in English
• Excellent problem-solving skills
• Able to work with minimal supervision, self-motivated, self-directed and take initiative to collaborate and synthesize with members locally or globally across different geographical time zone
• Ability to effectively manage multiple tasks Strong organizational skills
• Team player who demonstrates positive, constructive interpersonal skills
• Willing to work overtime and holidays as requested
• Willing to work with a wide variety of cultures
• Willing to be contactable on an on-call basis after-hours by mobile phone
• Adhere to company standards, policies, and procedures
• Ability and credibility to work effectively with both internal and external customers at all levels of the organization
• Creative thinking abilities, uses experiences and knowledge to create new ideas and think 'outside the square'
• A self-starter with initiative, drive, and a strong desire to succeed
• BE Computer Science/Electronics or MCA graduates with a minimum score of 70% or 7+ CGPA will be considered.
• Years of experience: 0 to 2 years

How to apply

This role is currently closed. If you are interested in this role, simply click "Pre-Register" and Prosple will inform you once this position opens again.