About this opportunity
We are looking for a Technical Support Engineer to provide assistance to our employees. You will diagnose and troubleshoot the in-house app's problems. Technical Support Engineer responsibilities include resolving technical issues. You will use email and ticketing applications to give employees quick answers to the issues reported. For more complex issues that require nuanced instruction, you will contact the developers to get those resolved.
If you’re naturally a helper, enjoy assisting people with computer issues, and are able to explain technical details simply, we’d like to meet you. Ultimately, you will be a person our employee's trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Responsibilities
- Troubleshoot and diagnose issues reported.
- Actively update, maintain and monitor all the tickets
- Respond to employee’s inquiries and assist in troubleshooting and resolving challenges
- Assist management in creating training materials pertaining to troubleshooting and usage
- Act as the initial point of contact for all inhouse apps related concerns from
- Acting as a mediator between the reporter and engineer who is working on the issue reported.
Qualifications
- Good knowledge of Programming Language (C/ C++/ Java).
- Broad knowledge of virtual environments
- Experience with specific enterprise software
- VPN technology and redundancy, other security measures
- SQL/ DBMS (Database Management System)
- CRMs
- Understanding source code
- Writing commands and workflow processes
- Using monitoring software
- Comfortable with different types of applications (Web, PET, etc.)
- Proven experience with troubleshooting and diagnosing problems
- Enterprise hardware expertise
- Good hand on the computer, should know Microsoft Office.
- Experience in a heavy customer focus position involving and technical knowledge of a companies' products and services
- Comfortable working on ticketing tools.
- Should be flexible with rotating shifts.
- Extensive experience working with different operating systems including Windows and Mac OS
- Time management skills and the ability to establish reasonable and attainable deadlines for resolution
- Ability to prioritize and manage several milestones and projects efficiently
Job Location: We have a Pan India presence with Tech centers based out of Gurugram, Bangalore & Hyderabad.