Customer Solutions Agent null

Job description

At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives.

As a teammate within Customer Solutions, your primary responsibilities will be assisting our customers and helping to resolve their inquiries. By using the latest in modern communication and technology tools, you will be able to provide our customers with accurate answers to their questions in both a quick and helpful manner. As a frontline teammate, you will be the primary point of contact for our customers – you must help provide them with a predictable, compassionate, and timely resolution to their questions and inquiries while maintaining a positive and friendly attitude. A teammate within Customer Solutions exhibits strong communication skills, excels at customer interaction, exhibits creativity and skill in delivering practical solutions, and thrives in quick paced and collaborative team environment

• Answer phone calls, and emails, from customers and work to resolve their queries in real-time or work with the most relevant PayPal department so it can be dealt with appropriately (90%)
• Proactively recommend and educate the customer about the features and benefits of PayPal products to improve their satisfaction and deepen their relationship with PayPal. Deliver on metrics for example phone handled time, customer experience, the proactive product offered, and accepted opportunities (5%)
• Provide consistent feedback regarding overall customer satisfaction, tools, and processes (5%).