Promo Operations Associate null

About Paytm India

Paytm allows Indians to open a bank account, pay bills, recharge prepaid mobile, and more all in just one app. Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. 

Your role

About Team :

The growth marketing team at Paytm performs these critical functions for their platform:

• Traffic allocation to various growth use cases like payments, commerce, and financial services according to user current interest and also propensity to adopt new use cases
• Enhancing growth as a product platform with real-time targeting, building a 360-degree customer profile, and enhancing reach through the most suitable channels
• Evangelization of growth amongst various businesses of Paytm and ensuring best practices trickle down to all businesses.

About the role:

• Handling & resolving all types of promotion-related issues
• Familiarity with CRM systems and practices
• Provide accurate, valid, and complete information by using the right methods/tools
• Provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Follow communication procedures, guidelines, and policies.

Training, development & rotations

The Learning & Development team at Paytm focuses on building and maintaining a competitive talent advantage. Whether they want to focus on their need-based learning or career-enhancing upskilling, Paytm also offers an Employee Learning Reimbursement Policy that compensates for any skill certification of choice. They have introduced several upskilling online programs that have been conducted for employees covering both functional and behavioral aspects.

Salary & benefits

The annual salary for this role ranges from INR 2.1 to 3.7 LPA (Source: Ambition box). The benefits offered by the company are as follows:

• Accident, health, life, and occupational accident insurance
• Employee stock option plans (eg INR2.5 billion in 2020)
• Flexible leave policy and working hours
• Gratuity and performance bonus
• Lifestyle discounts (eg mobile phone)
• Paid holidays and unpaid extended leave
• Maternity, paternity, and sick leave
• Vacation and paid time off

Career progression

A collaborative output-driven program that brings cohesiveness across businesses through technology. Improve the average revenue per use by increasing the cross-sell opportunities. A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager

Work-life balance

It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options.

Culture & vibe

Paytm expects its employees to meet or exceed annual performance metrics. Otherwise, they would need to leave the company. Each year, approximately 5% to 10% of Paytm’s workforce belongs to the low-performing group. The company had to let go of up to 700 underperforming employees in 2020, after giving them two months to find work. Insiders claim that high expectations can drive everyone on edge.

About you

To apply for this position, you must have the following eligibility criteria:

Expectations/ Requirements:

• Promo campaign creation
  • Checking campaign details, understanding the requirement, following the SOP for campaign creation with the defined TAT
• QC of Promo campaigns:
  •  Checking the campaign created by colleagues and teammates. Checking all the mandatory points to ensure campaigns are configured correctly.
• Debugging client issues: 
  • Understanding the nature of the complaint, RCA of the complaint if the feasible at internal team’s end else escalate to the Tech team for resolution. Ensuring customer complaints are resolved within the defined TAT.
• Stakeholder management
  • Engaging with various stakeholders (Growth teams/ Techops team/ Finance team/ Clients) to ensure timely resolution of issues raised.

Education

• Graduation is a must

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.