Relationship Manager- Senior Associate null

About Paytm India

Paytm allows Indians to open a bank account, pay bills, recharge prepaid mobile, and more all in just one app. Paytm’s goal is to enhance digital excellence, increase earning growth, and cross-selling opportunities. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. 

Your role

• Train the merchant & store staff on the Paytm deals process & tools
• Should be good at explaining / training
• Schedule a visit with the outlet GM or any POC who looks after outlet operations
• Visit the outlet and get the seller panel installed, guiding the outlet POC on key features such as forgetting passwords, checking and tallying daily sales and payout, and adding multiple users and phone numbers.
• Do a dummy transaction and show the entire product flow.
• Reiterate and emphasize zero denials and ask the manager to inform all servers and anyone who interacts with the customer.
• Put Deals merchandise at the outlet, maintain checklists
• Relationship management with all assigned stores to pre-assess & solve all concerns

Training, development & rotations

The Learning & Development team at Paytm focuses on building and maintaining a competitive talent advantage. Whether they want to focus on their need-based learning or career-enhancing upskilling, Paytm also offers an Employee Learning Reimbursement Policy that compensates for any skill certification of choice. They have introduced several upskilling online programs that have been conducted for employees covering both functional and behavioral aspects. some of the upskilling programs are,

• Tech Upskilling
• Business Upskilling
• Building Inter-Team Collaborations
• Programs for Senior Leaders
• Effective People Manager Programmes
• The Learning Hour

To learn in detail about the training provided by Paytm click here

Salary & benefits

The annual salary for this role ranges from INR 3.0 to 4.0 LPA (Source: Ambition Box). The benefits offered by the company are as follows:

• Accident, health, life, and occupational accident insurance
• Employee stock option plans (eg INR2.5 billion in 2020)
• Flexible leave policy and working hours
• Gratuity and performance bonus
• Lifestyle discounts (eg mobile phone)
• Paid holidays and unpaid extended leave
• Maternity, paternity, and sick leave
• Vacation and paid time off

Career progression

• A merit-based culture that thrives on self-motivated & driven individuals who set out to make a successful career in India’s fastest-growing Fintech Organization.
• Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.

Work-life balance

It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options.

Culture & vibe

Paytm expects its employees to meet or exceed annual performance metrics. Otherwise, they would need to leave the company. Each year, approximately 5% to 10% of Paytm’s workforce belongs to the low-performing group. The company had to let go of up to 700 underperforming employees in 2020, after giving them two months to find work. Insiders claim that high expectations can drive everyone on edge.

About you

To apply for this position, you must have the following eligibility criteria:

Basic Requirements

• Basic qualification - Graduate
• Good to Average communication (local language knowledge is a plus point)
• 2 wheeler is mandatory
• Smart Phone is mandatory
• Basic Knowledge of Computer, Excel & Word is mandatory
• City locality knowledge is mandatory
• Willingness to do 7-8 meetings in a day
• Smart and should be coherent and able to explain things in an orderly manner
• Complaint/objection handling skills

Superpowers/ Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation
• Ability to take internal and external stakeholders along
• Understanding of Technology and User Experience
• Love for simplifying
• Growth Mindset
• Willingness to experiment and improve continuously

Education: Graduation/ Post Graduation preferred.

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.

Paytm may take up to four weeks to hire the right candidates. The company’s general hiring process follows four basic steps as follows,

• Written test
• First technical interview
• Second technical interview
• HR interview