Technical Integration-Associate null

About Paytm India

Paytm allows Indians to open a bank account, pay bills, recharge prepaid mobile, and more all in just one app. Paytm’s goal is to enhance digital excellence, increase earning growth, and cross-selling opportunities. Paytm dominates India’s digital payments sector with more than 1.2 billion transactions per month. Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services. 

Your role

You will be a part of the Paytm Payments Services Limited Team for Merchant Ops (Online)- MHD,

• Working as a senior associate within MHD Team for technical issues/queries raised by Online PG Merchants. 

As part of the role, your responsibilities include:

• Troubleshoot production issues to find the root cause and find solutions that may be related to product configurations, server issues, or coding defects 
• Acknowledge and respond to tickets submitted by following the defined SLAs  
• Act as a liaison between the client, and engineering teams to find quick and meaningful resolutions to technical issues. 
• Perform regular monitoring of production systems (Payments and Payouts) 
• Track open issues and update clients as needed. 
• Payments Gateway and Integrations knowledge is a plus (API and SDKs)
• Able to Analyze Transaction Failures, Payment Flows, API Issues & Staging Issues.
• Managed a team for driving efficiency & team development. 
• Excellent team player with strong interpersonal skills and the ability to interact with multiple internal teams / Key account managers/ Customers.

Training, development & rotations

The Learning & Development team at Paytm focuses on building and maintaining a competitive talent advantage. Whether they want to focus on their individual need-based learning or career-enhancing upskilling, Paytm also offers an Employee Learning Reimbursement Policy that compensates for any skill certification of choice. They have introduced several upskilling online programs that have been conducted for employees covering both functional and behavioral aspects. some of the upskilling programs are,

• Tech Upskilling
• Business Upskilling
• Building Inter-Team Collaborations
• Programs for Senior Leaders
• Effective People Manager Programmes
• The Learning Hour

To learn in detail about the training provided by Paytm click here

Salary & benefits

The average annual salary for this role ranges from INR 3 to 4 LPA (Source: Glassdoor). The benefits offered by the company are as follows:

• Accident, health, life, and occupational accident insurance
• Employee stock option plans (eg INR2.5 billion in 2020)
• Flexible leave policy and working hours
• Gratuity and performance bonus
• Lifestyle discounts (eg mobile phone)
• Paid holidays and unpaid extended leave
• Maternity, paternity, and sick leave
• Vacation and paid time off

Career progression

• A merit-based culture that thrives on self-motivated & driven individuals who set out to make a successful career in India’s fastest-growing Fintech Organization.
• Agile & democratic setup that gives space to your creativity, and offers the opportunity to work at scale coupled with an environment that encourages diverse perspectives at all times.

Work-life balance

It has a good Inclusive work environment and provides the opportunity for all its employees, globally to work flexibly with work-from-home options.

Culture & vibe

Paytm expects its employees to meet or exceed annual performance metrics. Otherwise, they would need to leave the company. Each year, approximately 5% to 10% of Paytm’s workforce belongs to the low-performing group. The company had to let go of up to 700 underperforming employees in 2020, after giving them two months to find work. Insiders claim that high expectations can drive everyone on edge.

About you

To apply for this position, you must have the following eligibility criteria:

Superpowers/ Skills that will help you succeed in this role:

• High level of drive, initiative, and self-motivation
• Ability to take internal and external stakeholders along 
• Understanding of Technology and User Experience 
• Love for simplifying 
• Growth Mindset
• Willingness to experiment and improve continuously
• Be a brand ambassador for Paytm – Stay Hungry, Stay Humble, Stay Relevant!

How to apply

To apply for this role, just click on the "Apply on employer site" button, which navigates to the career section where the application can be filled out and submitted.

Paytm may take up to four weeks to hire the right candidates. The company’s general hiring process follows four basic steps as follows,

• Written test
• First technical interview
• Second technical interview
• HR interview