Collections - Team Lead null

About us

Paytm is India’s leading digital payments and financial services company, which is focused on driving consumers and merchants to its platform by offering them a variety of payment use cases. Paytm provides consumers with services like utility payments and money transfers, while empowering them to pay via Paytm Payment Instruments (PPI) like Paytm Wallet, Paytm UPI, Paytm Payments Bank Netbanking, Paytm FASTag, and Paytm Postpaid - Buy Now, Pay Later. To merchants, Paytm offers acquiring devices like Soundbox, EDC, QR, and Payment Gateway where payment aggregation is done through PPI and also other banks’ financial instruments. To further enhance merchants’ business, Paytm offers merchants commerce services through advertising and the Paytm Mini app store. Operating on this platform leverage, the company then offers credit services such as merchant loans, personal loans, and BNPL, sourced by its financial partners.

About the role

We are looking for a Collection Manager who can handle the existing business and drive collections at Paytm.

Expectations/ requirements

• To achieve collection targets of the Respective Branch assigned.
• Meeting the Target on the product assigned for Collections.
• Ensuring legal guidelines are compiled for the entire collection structure in letters and spirits.
• Ensure that the collection agencies and In-house collectors adhere to the legal guidelines provided by the law in force.
• Ensure adherence to the Code of Conduct.
• Continuously monitoring collection agencies and In-house collectors to identify fraudulent practices and ensure that no loss is incurred due to such activities.

Superpowers/ skills that will help you succeed in this role

• Demonstrated success and achievement orientation.
• Excellent Communication Skills.         
• Negotiations skills - strong bias for driving results in a High-performance environment.
• Strong Relationship and Leadership skills.
• Working Knowledge of Computers.
• Growth Mindset.
• Willingness to experiment and improve continuously.