PhonePe is India’s leading digital payments platform with over 280 million registered users. Using PhonePe, users can send and receive money, recharge mobile, DTH, and data cards, pay at stores, make utility payments, buy gold, and make investments.
Your role
About the role:
As a specialist, your primary responsibility will entail solving problems that our customers encounter and you will continuously look for outstanding and exciting ways to improve their experience.
In this role, you will provide support to ensure that issues are either resolved faster or flagged accordingly.
One will contribute to consistently better and streamlining the support systems by flagging patterns to always optimize for better customer experience
Responsibilities:
Act with integrity & think customer-first in every interaction
Handle basic PhonePe account and transaction-related queries
Ability to flex between phone & data channels
Follow specified process guidelines to bring about a resolution
Build customer trust through their interaction
Ability to meet hourly & daily productivity goals
Leverage internal processes and resources to drive resolution
Escalate appropriately taking support from relevant teams to resolve customer issues
Recommend process improvements
Engage and educate customers so they’re able to leverage PhonePe to the fullest
Training, development & rotations
Identifying relevant training audience (employees) for conducting training matters
related to Anti-Bribery and Anti-corruption procedures.
Maintaining training-related documents (e.g. attendance records) in the document repository
Assisting in the TPI referral program which includes training TPIs on matters related to anti-bribery and Anti-corruption procedures.
Salary & benefits
The annual salary for this role can range from INR 4.0 to INR 5.0 LPA. (Source: Glassdoor). Listed below are some of the employee benefits:
Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
Other Benefits - Higher Education Assistance, Car Lease, Mobile and broadband Reimbursements, Salary Advance Policy
Work-life balance
Work days are usually a 5-days (2 rotational weeks off). They have flexible work timings and work five days a week.
Culture & vibe
At PhonePe, the employees work in an environment that thrives on creativity, and by executing dreams with purpose and speed learning opportunities are immense, and you get to work with the best minds in the industry. A great company with amazing benefits and culture. There’s no micro-management in the company! The company empowers people and trusts them to do the right thing.
About you
To apply for this role, you must be:
Have excellent written and verbal communication
Have good learnability
Be an active listener and deal well with an objection
Have strong customer orientation and ability to adapt/respond to different scenarios
Be a team player, flexible and open to feedback
Ability to multitask, prioritize, and manage time effectively
Should be able to speak English and Hindi
Graduation (10+2+3) is Mandatory
0 - 2 years of work experience in a customer-facing role
Multilingual skills (spoken + written) in South Indian languages are preferred
How to apply
To apply for this role, just click on the Apply button, which navigates to the career section where the application can be submitted easily.
Hiring criteria
You should have or be completing the following to apply for this opportunity.
Entry Pathway
Degree or Certificate
Minimum Level of Study
Bachelor or higher
Study Field
B
Accounting
Commerce
Finance
Business
Business Administration
Economics
C
Creative Arts (all other)
H
Humanities (all other)
Social Science (all other)
S
Sciences (all other)
Work rights
The opportunity is available to applicants in any of the following categories.