Advisor - VKYC Team null

Your role

PhonePe is looking for specialists for the VKYC Team. As a specialist, your primary responsibility will entail completing video KYC to the customers and you will continuously look for outstanding and exciting ways to improve their experience.

In this role, you will provide support to complete the Video KYC.

Responsibilities

• Act with integrity & think customer-first in every interaction
• Handle cases that involve video calling 
• Follow specified process guidelines defined for the process
• Build customer trust through their interaction
• Ability to meet hourly & daily productivity goals
• Leverage internal processes and resources to drive resolution
• Recommend process improvement

About you

Ideal candidate should

• Have excellent written and verbal communication
• Have good learnability
• Be an active listener and deal well with objection
• Have strong customer orientation and ability to adapt/respond to different scenarios
• Be a team player, flexible and open to feedback
• Ability to multitask, prioritize, and manage time effectively
• Should be able to speak in English and Hindi
• Graduation (10+2+3) is Mandatory 
• 0 - 1 years of work experience in a customer-facing role
• Multilingual skills (spoken + written) in South Indian languages are preferred

Benefits

At PhonePe, they take extra care to make sure you give your best at work, every day! Creating the right environment for you is just one of the things they do. They also offer employees benefits including:

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Training & development

They offer a comprehensive training and development program through PhonePe University, designed to upskill employees with structured learning, hands-on experience, and mentorship. They also offer the Learning Assistance Program focusing on personal development, with learning programs aligned with employees' specific streams of work. Employees can also file annual claims for books and subscriptions to support their learning journey.

Career progression

PhonePe provides a variety of learning programs to support employees in charting their professional journey, with a strong emphasis on personal and professional growth. The Learning Assistance Program encourages employees to shape their development according to their interests, featuring modules beyond their immediate work roles and courses aligned with their specific work streams. This flexible approach allows employees to choose the learning paths that best suit their career aspirations.

Sources

The following sources were used in researching this page:

• linkedin.com
• phonepe.com/careers/